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  1. Surveys
  2. 2013
  3. April
  4. A
  5. Advocates Survey
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Exit Survey
 
 
Hello:
You are invited to participate in our satisfaction survey. It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Marketing at Triple4 on +27 11 265 9800 or by email at [email protected]

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
What is your overall satisfaction with Triple4?
Falls Completely Short Falls Very Much Short Falls Moderately Short Falls Slightly Short Neither Falls Short nor Exceeds Slightly Exceeds Moderately Exceeds Very Much Exceeds Completely Exceeds
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Do you feel personally connected to Triple4?
Not all Connected Slightly Connected Moderately Connected Very Connected Completely Connected.
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If you have used Triple4's Hosted Business Resources please allocate 100 points on what you perceive to be most important:
Effectiveness of the service function
Personal contact with the company employees
Flexibility of the service
Costs involved with the service
Quality of the service delivered by the delivery team
Expectation management during delivery of the service
Frequent communication with the delivery team
User-friendliness of the service
Brand identity of the Triple4 service
0
 
 
If you have used Triple4's Hosted Virtual Resources please allocate 100 points on what you perceive to be most important:
Effectiveness of the service function
Personal contact with the company employees
Flexibility of the service
Costs involved with the service
Quality of the service delivered by the delivery team
Expectation management during delivery of the service
Frequent communication with the delivery team
User-friendliness of the service
Brand identity of the Triple4 service
0
 
 
If you have used Triple4's Managed Service Offerings please allocate 100 points on what you perceive to be most important:
Effectiveness of the service function
Personal contact with the company employees
Flexibility of the service
Costs involved with the service
Quality of the service delivered by the delivery team
Expectation management during delivery of the service
Frequent communication with the delivery team
User-friendliness of the service
Brand identity of the Triple4 service
0
 
 
Besides Triple4, which other brand(s) are you familiar with?
   
 
What is your experience with this other brand?
I have used it in the past I have not used it in the past, but have witnessed a demo I have not used it, nor witnessed a demo, but understand it I understand what it is, but not how it works
Hosted Business Resources
Hosted Virtual Resources
Managed Service Offerings
 
Which brand performs in your opinion the best on the following values?
Triple4, greatly outperforms (3 points)
Triple4, moderately outperforms (2 points)
Triple4, slightly outperforms (1 point)
Neutral, neither outperforms another (0 points)
Alternative Brand, slightly outperforms (-1 point)
Alternative Brand, moderately outperforms (-2 points)
Alternative Brand, greatly outperforms (-3 points)
Hosted Business Resources Hosted Virtual Resources Managed Service Offerings
Effectiveness of the service function
Personal contact with the company employees
Flexibility of the service
Costs involved with the service
Quality of the service delivered by the delivery team
Expectation management during delivery of the service
Frequent communication with the delivery team
User-friendliness of the service
Brand identity of the Triple4 service
2013 Triple4 - Satisfaction Survey