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  1. Surveys
  2. 2012
  3. March
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  5. After Hours Help Desk Service Support

After Hours Help Desk Service Support

Customer Satisfaction Survey
 
Contact Information
* Name : 
* Client : 
Phone : 
* Email Address : 
 
 
After Hours Service Desk (AHSD) Support:

How satisfied are you with:
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied N/A
Time taken to respond to your calls/requests?
Knowledge of the client possessed by staff?
Technical knowledge?
Communication and ownership of problem till resolution?
Professionalism displayed?
Courtesy and attitude of Staff?
Listening and comprehension skills?
Lanugage and overall communication?
Ability to diagnose/solve your problem?
Time taken to resolve your problem?
Overall quality of support provided?
Your most recent experience with AHSD? (Please provide case number below)
 
 
*  
   
 
 
 
* What key aspects of the service provided differentiates AHSD from the Business Hours Desk?
   
 
 
 
* Is there any one specific area where AHSD has exceeded your expectations? If yes, please provide more detail, with specific examples where possible:
   
 
 
 
* Is there any one specific area where AHSD has failed to meet your expectations? If yes, please provide more detail, with specific examples where possible:
   
 
 
 
* Please tell us how we could improve the quality of support we provide to you or your Client:
   
 
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