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  5. Air Canada Retail Workshop

Air Canada Retail Workshop

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Exit Survey
 
 
We are looking forward to seeing you at our upcoming Retail Connection Workshop on December 12. This event is an opportunity to better understand your brand and tailor our solutions to meet the needs and expectations of your customer base. In order to do so, we would like to learn a little bit more about your expectations through the survey below.

This brief questionnaire should take you no more than 5 minutes to complete.

The objective of this survey is to help us identify what we will need to emphasize during the workshop and tailor the meeting around your specific objectives.

Thank you in advance for your participation.

The gategroup team.

Please start with the survey now by clicking on the Continue button below.
 
How would you rate the following items of your onboard retail program?
Poor Average Good Do not know
Product/Menu Satisfaction
Merchandising Products Selection
Promotion and Advertising
Crew Training and Engagement
Onboard Retail Software/Hardware
Onboard Sales Reporting
 
 
 
What do you perceive to be the biggest challenges for Air Canada in the day-to-day business of retail service, which impacts the customer experience and sales?
   
 
 
 
What are your three biggest priorities for improving Air Canada's retail passenger experience?
   
 
 
 
Regarding crew training & engagement for retail sales, what would be the preferred training delivery format (web-based, classroom, etc.)?
   
 
 
 
What are the top 3 challenges with the current crew training and engagement program for retail sales?
   
 
 
 
How regularly do you survey your customers not just for perception of current service but also for what they would like for the future?
 
Often
 
Sometimes
 
Seldom
 
Never
 
Do not know
 
 
 
If your answer to the previous question was "often", "sometimes", and "seldom", please describe the circumstances.
   
 
 
 
Please list the top 3 functionalities you wish your onboard retail system could have, but it doesn’t today.
   
 
Thank you.