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Hello Passenger:
You are invited to participate in our airline customer experience survey. I am conducting this survey towards submitting a thesis as part of the fulfillment of the management degree at the Indian Institute of Management, Kozhikode. In this survey, approximately 600 people will be asked to complete a survey that asks questions about current assessment and the future needs of airline travel. It will take approximately 15 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Krishnamurthy Ramani at 8008555049 or by email at [email protected].
Thank you very much for your time and support. Please start with the survey now by clicking on the "Continue" button below.
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| Assume that the airline that you have chosen to fly now is your preferred airline. How would you rate the airline in terms of providing connectivity to tier-1 and tier-2 cities in India where you frequently travel or intend to travel in the near future? |
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| For the same airline chosen above, how would you rate the airline for providing phone booking facility for making a quick reservation and then facilitating payment later just prior to departure? |
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| * Assume that you are about to make a direct reservation of tickets through the company's website, then how would you rate the same based on easy navigability, security and convenience? |
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| How would you rate the chosen airline in terms of booking round trip tickets at concessional price and subsequently the flexibility the website offers for making payment either through credit or debit card? |
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| How would you rate the airline in terms of allotment of the seat position of your choice depending of course on the availability of seats in the aircraft? |
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| How would you rate the chosen airline in terms of the check-in/security process being completed within a reasonable amount of time especially during peak time? |
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| How would you rate the airline in terms of consistently offering the aero-bridge facility at the time of boarding the aircraft? |
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| How would you rate the chosen airline in terms of making timely boarding announcements and hence the overall boarding process? |
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| How would you rate the overall baggage check-in process inside the aircraft cabin? |
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