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  2. 2015
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  5. Airport Cooperative Research Program

Airport Cooperative Research Program

Airport Cooperative Research Program: Establishing a Coordinated Local Family Assistance Program for Airports
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Questions marked with an * are required Exit Survey
 
Introduction
Thank you for your participation in this survey on behalf of the Transportation Research Board Airport Cooperative Research Program. The goal of the survey is to gather information about specific aspects of airport family assistance following an aviation accident or incident. We anticipate the survey taking 10 - 20 minutes of your time.

For each question, you will identify concerns, challenges and share what you found helpful based on your experience at the airport. Your responses will aid in the development of a family assistance guidebook designed to provide airports with best practices and recommendations for these services.

We are respectful of the impact this incident may have caused in your life and do not take lightly your willingness to take part in this project. We sincerely appreciate your participation.
 
 
 
* Prior to participating in this interview, please read and sign the Research Consent form which was emailed to you. By agreeing to the below, you state you have read the form and consent to the study.
 
Yes, I agree to the terms.
 
No, I do not agree to all of the terms, but I am willing to complete the survey.
 
 
 
* Please inform us of the aviation accident or incident you or your loved one(s) was affected by: 
 
Commercial Aviation within the United States (e.g., American, Delta, United, etc.)
 
General Aviation within the United States (e.g., private plane, corporate owned, etc.)
 
 
 
* What description below best describes your situation?
 
Victims' Family Member
 
Survivors' Family Member
 
Survivor of an accident or incident
 
 
 
If you are comfortable, please share with us the name of your loved one. Feel free to include anything you'd like for us to know.
   
 
 
 
If you are comfortable, please share with us any details about your loved ones accident or incident.
   
 
 
 
Please share with us, how did you learned of your loved one's accident?
   
 
 
 
What immediate actions did you take after learning about the accident?
   
 
 
 
* Upon hearing the news of your loved one's accident, did you visit or transit through an airport?
 
Yes
 
No
 
 
 
When you arrived at the airport what was your impression? (If you visited more than one airport, please share all of your experiences.)
   
 
 
 
Once inside each airport, what was your impression? (please indicate which airport if you visited more than one)
   
 
 
 
Once inside the airport, can you recall special signage or direction?
 
Yes
 
No
 
 
 
Once inside the airport, were there airport personnel waiting to greet you?  
 
Yes
 
No
 
 
 
Once inside the airport, where did you go?  
 
Ticket Counter
 
Airport Information Desk
 
Other
 
 
 
Did the airport/airline open a friends and relative center (FRC)?
 
Yes
 
No
 
 
 
If you visited the FRC, did you (Select all that apply)?
 
Register upon entering and existing the FRC?
 
Receive an armband or another form of badging?
 
Notice that food/beverage services offered/available
 
Notice if the American Red Cross mental health team, local mental health crisis response team, and/or local spiritual care team were present
 
Have other services provided to you?

 
 
 
Who provided the informational briefings? (Select all that apply)
 
Airport Personnel
 
Airline Personnel
 
Fire Chief
 
Law Enforcement
 
Other

 
 
 
If an off-airport Family Assistance Center was opened, how did you learn about it  (Select all that apply)?
 
Airport personnel
 
Airline personnel
 
Family or loved ones
 
Other

 
 
 
If the media was present at the airport, were they kept away from the families?
 
Yes
 
No
 
Comments
 
 
 
Tell us about your immediate needs at the airport; do you feel those needs were addressed?
 
Yes
 
No
 
Please explain.
 
 
 
While at the airport, what services and/or support met your needs at that time?
   
 
 
 
What services or support do you feel were missing at the time? And please mention, what recommendations you have to address those concerns.
   
 
 
 
What recommendations do you have for airports to consider in meeting the needs of future aviation disaster survivors’ and victims’ families?
   
 
 
 
Please share with us the name and relationship of your family member/loved one.
   
 
 
 
If you are comfortable, please tell us about your family member/loved one.
   
 
 
 
How did you learn about the accident?
   
 
 
 
What immediate actions did you take after learning about the accident?
   
 
 
 
* Upon hearing the news of your loved one's accident, did you visit an airport?
 
Yes
 
No
 
 
 
Upon arrival at the airport, what was your impression?
   
 
 
 
Upon arrival at the airport, can you recall special directions or signage?
 
Yes
 
No
 
 
 
Upon arrival at the airport, were there airport personnel waiting to greet you?
 
Yes
 
No
 
 
 
Upon arrival at the airport, where did you go?
 
Ticket Counter
 
Airport Information Desk
 
Other
 
 
 
Did the airport/airline open a friends and relatives center (FRC)/gathering room?
 
Yes
 
No
 
 
 
If you visited the FRC, did you (Select all that apply)?
 
Register upon entering and exiting the FRC?
 
Receive an armband or another form of badging?
 
Notice that food/beverage services offered/available.
 
Notice if the American Red Cross mental health team, local mental health crisis response team, and/or local spiritual care team were present.
 
Have other services offered or provided to you?

 
 
 
If an off-airport Family Assistance Center was opened, how did you learn about it (Select all that apply)?
 
Airport personnel
 
Airline personnel
 
Family or loved ones
 
Other

 
 
 
Where did you reunite with your loved one?
   
 
 
 
If the media was present at the airport, were they kept away from the survivors and their families/loved ones?
 
Yes
 
No
 
Comments:
 
 
 
While at the airport, do you feel your immediate needs were addressed?
 
Yes
 
No
 
Please explain.
 
 
 
While at the airport, what services and/or support met your needs at that time?
   
 
 
 
What services and/or support did you feel were missing? And please mention, what recommendations you have to address those concerns.
   
 
 
 
What recommendations do you have for airports to consider in meeting the needs of future aviation disaster survivors’ and victims’ families?
   
 
 
 
Please share with us about the accident and the information surrounding it.
   
 
 
 
Please share the immediate situation after impact.
   
 
 
 
Were you able to walk away from the aircraft?
 
Yes
 
No
 
 
 
Were you taken to a passenger gathering area?
 
Yes
 
No
 
 
 
Did you receive basic assistance following your accident (Select all that apply)?
 
Food
 
Beverage
 
Clothing
 
Access to communication
 
Access to information
 
Other

 
 
 
Who collected your personal contact information following the accident (Select all that apply)?
 
Airline personnel
 
Airport personnel
 
Law enforcment
 
Other

 
 
 
How did you obtain transportation to reach your destination?
   
 
 
 
Were you transported to the hospital?
 
Yes
 
No
 
 
 
What emergency response personnel did you interact with? (Select all that apply).
 
EMT
 
Administrative
 
Doctor
 
Nurse
 
Other

 
 
 
Did you understand the role of the medical response at the airport and the triage system being used?
 
Yes
 
No
 
 
 
Did you enter into the airport following your accident? 
 
Yes
 
No
 
 
 
Tell us about your immediate needs at the airport.
   
 
 
 
Do you feel those needs were addressed?
 
Yes
 
No
 
Please explain.
 
 
 
While at the airport, what services and/or support met your needs at that time? Also, please mention how you reunited with your loved ones.
   
 
 
 
What services and/or support did you feel were missing? Also please mention, what recommendations you have to address those concerns.
   
 
 
 
What recommendations do you have for airports to consider in meeting the needs of future aviation disaster survivors and affected families?
   
 
 
Airport Cooperative Research Program
* Would you be willing to share your insights/experience/advice as part of a training and/or guidebook case study?
 
Yes
 
No
 
 
 
* Would you be willing to share your insights in a short video interview? Please note that videotaping for those selected will conclude at the end of October 2015. If you are answering this survey after October 31, 2015, we appreciate your willingness to participate and value your written input, but we are no longer seeking on-camera statements.
 
Yes
 
No
 
 
 
* Are there any aspects of the interview process from initial contact through the procedural flow of the discussion today that you would recommend changing?
 
No
 
Yes