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| * How familiar are you with Ajman Bank? |
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| * What comes to your mind when you think of Ajman Bank? | | |
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| * Where have you seen Ajman Bank's presence? |
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| * Thinking about the quality of service you received from us in the past, how satisfied were you? |
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| * Would you please share with us why you were not completely satisfied with the service received? | | |
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| * What we could have done to improve your satisfaction level? | | |
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| * During your relationship with the bank, did you use internet banking? |
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| * On a scale of 1 to 5, how satisfied were you with the online experience? |
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| * What we could have done to improve the online experience? | | |
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| * On a scale of 1 to 5, how satisfied were you with the ATM experience? |
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| * What were the major reasons for your lower satisfaction level? (You can choose multiple answers) |
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| How satisfied were you with the following:
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| * Why did you stop banking with us? (You can choose multiple answers) |
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| * Thinking about the quality of service you received from us in last 90 days, how satisfied are you? |
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| * Would you please share with us the reason for your dissatisfaction? | | |
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| * What should we do to improve your satisfaction level? | | |
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| * Do you use internet banking? |
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| * On a scale of 1 to 5, how satisfied are you with the online experience? |
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| * What should we do to improve the online experience? | | |
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| * On a scale of 1 to 5, how satisfied are you with the ATM experience? |
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| * What are the major reasons for your lower satisfaction level? (You can choose multiple answers) |
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| How satisfied are you with the following:
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