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FCHV Impressions
 
 
 
* Please answer the following questions in the context of your experience with the Fuel Cell Hybrid Vehicle (FCHV) Highlander during the last two weeks. Be sure to read each question carefully, as you will not be able to return to previous questions as you continue through the survey.

During the past two weeks, what percent of your personal trips (you as the driver) has been taken with the FCHV Highlander? (Please select one response.)
 
0%
 
10%
 
20%
 
30%
 
40%
 
50%
 
60%
 
70%
 
80%
 
90%
 
100%
 
 
 
Please indicate the types of trips in which you have been the driver but intentionally did not drive the FCHV Highlander. (Please select all that apply.)
 
Grocery shopping trips
 
Local shopping errands
 
Taking kids to school
 
Going to work
 
Visiting local friends
 
Going out for entertainment (e.g., movies, restaurants, etc.)
 
Intraregional trips (outside your local city, within the metropolitan area)
 
Interregional trips (outside your metropolitan area)
 
Other, please specify:
 

 
 
 
* Could you please elaborate on the general reasons as to why you did not take the FCHV Highlander on these trips?
   
 
 
 
How many times have you fueled the FCHV Highlander during the past two weeks? (Please select one response.)
 
I have not yet fueled the FCHV.
 
Once during the past two weeks
 
Twice during the past two weeks
 
Three times during the past two weeks
 
Four times during the past two weeks
 
More than five times during the past two weeks
 
Other, please specify:
 
 
 
 
Based on your observations, how would you characterize the ease of fueling the FCHV Highlander? (Please select one response.)
 
Very simple
 
Somewhat simple
 
A little difficult
 
Somewhat difficult
 
Very difficult
 
 
 
During the past two weeks, how often have you forgone trips with the FCHV Highlander because you did not have enough fuel, and you could not easily access a station? (Please select one response)
 
More than 10 times
 
5 to 10 times
 
3 to 5 times
 
1 to 2 times
 
I have not forgone any trips with the FCV Highlander because of fuel issues.
 
 
 
The limited availability of locations to fuel with hydrogen greatly restricted my use of the FCHV Highlander in my daily travel. (Please select one response.)
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
During the past two weeks, at what approximate cruising range remaining did you become concerned about not having enough fuel to complete your trips in the FCHV Highlander? (Please select one response.)
 
50 miles remaining
 
40 miles remaining
 
30 miles remaining
 
20 miles remaining
 
10 miles remaining
 
5 miles remaining
 
Other
 
 
 
 
Based on your witnessing of the FCHV refueling, how long would you say it has taken to actually fuel the FCHV Highlander at the station (starting from the time the vehicle is pulled up to the pump, ending when you can drive away)? (Please select one response.)
 
More than 30 minutes
 
20 to 30 minutes
 
15 to 20 minutes
 
10 to 15 minutes
 
5 to 10 minutes
 
3 to 5 minutes
 
Less than 3 minutes
 
Other
 
 
 
 
Given your experiences with the FCHV Highlander during the past two weeks, the limited range of the FCHV is a (please select one response):
 
Serious limitation to using it
 
Moderate limitation to using it
 
Minor limitation to using it
 
Not a limitation to using it
 
 
 
How close have you come to emptying the vehicle before refueling? (Please select one response.)
 
I ran out of fuel.
 
I was very close to 0 cruising range miles remaining.
 
Within 10 cruising range miles
 
Within 20 cruising range miles
 
Within 30 cruising range miles
 
Within 40 cruising range miles
 
Within 50 cruising range miles
 
The tank has not fallen below half during the last two weeks.
 
 
Now that you have driven the FCHV Highlander for four weeks, we would like to assess how you feel it compares with the traditional hybrid Prius that you first drove in this study. As before, please consider the traditional hybrid Prius to be the benchmark. Assuming that this vehicle is rated as a “3” across all categories, please rate the FCHV Highlander relative to how you feel it has performed versus the gasoline-electric hybrid. (5 is better, 1 is worse) (Please select one response in each row below.)
1 - Much Worse 2 - Worse 3 - Traditional Hybrid Prius 4 - Better 5 - Much Better
Acceleration
Braking
Fuel Economy
Handling
Interior Noise
Cargo Space
Vehicle Safety
Reliability
Interior Space
Fueling
Overall Impression
 
 
 
Are there any features about the FCHV Highlander that you currently consider to be significantly better than the traditional hybrid Prius? Please explain.
   
 
 
 
Are there any features that are significantly worse than the traditional hybrid Prius?
   
 
 
 
Are there any features about the FCHV Highlander that you currently consider to be significantly better than the plug-in hybrid Prius (or PHEV Prius)? Please explain.
   
 
 
 
Are there any features that are significantly worse than the plug-in hybrid Prius (or PHEV Prius)?
   
 
 
 
1st Favorite Thing
   
2nd Favorite Thing
   
3rd Favorite Thing
   
 
 
 
Least Favorite Thing
   
2nd Least Favorite Thing
   
3rd Least Favorite Thing
   
 
 
 
Overall, how has the FCHV Highlander met your expectations? (Please select one response.)
 
Greatly exceeded my expectations
 
Exceeded my expectations
 
Met my expectations
 
Slightly disappointed
 
Greatly disappointed
 
 
 
Based on your experience so far with the hydrogen vehicle, what is your perception of the safety of hydrogen as a fuel? (Please select one response.)
 
Much safer than gasoline
 
Safer than gasoline
 
About as safe as gasoline
 
Less safe than gasoline
 
Much less safe than gasoline
 
 
 
Based on your experience so far with hydrogen vehicle fueling, what are your perceptions of hydrogen fueling safety? (Please select one response.)
 
Much safer than gasoline
 
Safer than gasoline
 
About as safe as gasoline
 
Less safe than gasoline
 
Much less safe than gasoline
 
 
 
The limited availability of hydrogen infrastructure would greatly impact my decision to purchase a FCHV Highlander for my daily travel. (Please select one response.)
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
The ability to use the high-occupancy vehicle (HOV) lane with an FCHV Highlander would greatly impact my decision to purchase a FCHV for my daily travel. (Please select one response.)
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
I would value a $2,000 tax credit for an FCHV Highlander purchase that I would receive when I filed my taxes about the same as I would value a $2,000 dealer rebate given when I purchased the vehicle. (Please select one response.)
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
* By now, you have driven three vehicles that use some of the most advanced electric drivetrain technologies available. If you could choose only one to own, assuming they all cost about the same to purchase and fuel, which one would it be? (Please select one response.)
 
Gasoline-electric Hybrid Prius (1st car I drove)
 
The plug-in hybrid electric Prius (2nd car I drove)
 
The fuel cell powered Highlander (3rd car I drove)
 
 
 
Why did you choose the Gasoline-electric hybrid Prius? What made it preferable over the other vehicles?
   
 
 
 
If hydrogen stations had been more abundant (say to the level of gasoline) would this have changed your opinion to prefer the FCHV Highlander?
 
Yes, in that case I would have preferred the FCHV Highlander
 
No, it would not affect my preference.
 
 
 
Why did you choose the plug-in hybrid electric Prius? What made it preferable over the other vehicles?
   
 
 
 
If hydrogen stations had been more abundant (say to the level of gasoline) would this have changed your opinion to prefer the FCHV Highlander?
 
Yes, in that case I would have preferred the FCHV Highlander
 
No, it would not affect my preference.
 
 
 
Why did you choose the fuel cell powered Highlander? What made it preferable over the other vehicles?
   
 
 
 
Would you prefer your selection over a new version of the vehicle that you own today? (Please select one response.)
 
Definitely would
 
Probably would
 
Probably would not
 
Definitely would not
 
 
 
What are the main reasons that you would prefer a new version of the vehicle you own today over any of the three vehicles that you drove in this study?
   
 
 
 
* In general, have you preferred driving your current car over all three test vehicles?
 
Absolutely
 
Somewhat
 
I have been indifferent
 
Not really
 
Not at all
 
 
 
Please explain briefly what you have preferred of your vehicle over all three of the test vehicles?
   
 
 
 
Do you believe that the PHEV Prius saved you money in terms of reduced overall fuel costs (i.e., gasoline plus electricity)? (Please select one response.)
 
I am sure it did.
 
It probably did.
 
I am not sure there was much overall change.
 
I think it may have cost more money for overall fuel.
 
I am sure that it did cost more money for overall fuel.
 
 
 
Given your experience with the PHEV Prius, what percent of the car buying population do you think would be willing to plug-in their vehicle (assuming access to an outlet near their home parking spot)? (Please type in response below)
   Percent
 
 
 
Overall, do you think that the advantages of plugging-in the vehicle outweigh the inconveniences?
 
Yes
 
No
 
 
 
Please describe why plugging-in the car is inconvenient?
   
 
 
 
Are there any modifications that could be made that would make plugging-in the car more convenient? (For example, a different cord length, etc.)
 
Yes
 
No
 
 
 
Please explain what modifications you would make.
   
 
 
In the last few surveys, you have been comparing the PHEV Prius and the FCHV Highlander to the traditional hybrid Prius. Now, we would like you to compare the attributes of the FCHV Highlander to the PHEV Prius. In the following table, consider the PHEV Prius to be the standard “3” response. Please rate your impression of various attributes of the FCHV Highlander relative to the PHEV Prius. (Please select one response in each row below.)
1 - Much Worse 2 - Worse 3 - PHEV Prius 4 - Better 5 - Much Better
Acceleration
Braking
Fuel Economy
Handling
Interior Noise
Cargo Space
Vehicle Safety
Reliability
Interior Space
Fueling
Overall Impression
 
 
 
In answering the following question, assume three things:

1. Both the FCHV Highlander and the PHEV Prius reduce environmental impacts by about the same amount over the traditional hybrid Prius.

2. Both the FCHV Highlander and the PHEV Prius cost the same to purchase ($5,000 more than the traditional hybrid Prius), and all three vehicles cost the same to operate.

3. Hydrogen is available at almost every gas station.

Which vehicle would you prefer to use?
 
The FCHV Highlander
 
The PHEV Prius
 
The gasoline hybrid electric (traditional) Prius
 
 
 
Please explain briefly why you preferred this vehicle?
   
 
 
 
Does your regular vehicle have an HOV lane sticker?
 
Yes
 
No
 
 
 
Based on your experience and use (or lack of use) with the HOV lane sticker, how would you value it? Imagine that you are considering the purchase of a vehicle that you absolutely want to buy. Two owners are selling used versions of this vehicle. Each vehicle is only a few months old and each has less than 500 miles on it. The previous owners took good care of each of them, and they are essentially the same (desired color and all).

One owner was lucky and able to get an HOV lane access sticker before the state-established maximum quota was reached. The other owner was late and could not get the sticker.

Would you buy the stickered vehicle if it was $5,000 more than the vehicle without the sticker?
 
Yes
 
No
 
 
 
Would you buy the stickered vehicle if it was $4,000 more than the vehicle without the sticker?
 
Yes
 
No
 
 
 
Would you buy the stickered vehicle if it was $3,000 more than the vehicle without the sticker?
 
Yes
 
No
 
 
 
Would you buy the stickered vehicle if it was $2,000 more than the vehicle without the sticker?
 
Yes
 
No
 
 
 
Would you buy the stickered vehicle if it was $1,000 more than the vehicle without the sticker?
 
Yes
 
No
 
 
 
Would you buy the stickered vehicle if it was $500 more than the vehicle without the sticker?
 
Yes
 
No
 
 
 
Would you buy the stickered vehicle if it was the same price as the vehicle without the sticker?
 
Yes
 
No
 
 
 
During the course of the survey, you were asked several questions about price differentials that you might be willing to pay under certain conditions. Were these questions well understood? (Please select best response.)
 
The questions were clear the first time I read them.
 
I had to contact a researcher for further assistance to ensure that I understood the question.
 
I had to read some of them a few times before I understood them, and then it was fine.
 
I found the question to be unclear, but I think I understood them.
 
I was totally confused by the "price differential" questions.
 
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