ANA-ANP Travel CS

Dear Employee,

Customer Satisfaction is very essential to determine the customer’s satisfaction level therefore we have created this survey to receive feedback from our employees/customers.

Please indicate how satisfied you are with our services.

Regards,
Travel Department
DynCorp International - ANA and ANP Advisors and Mentors Program

Please check this box to continue...

* Select your program name from the drop down menu according to PERSTAT.

* Q1. What are your expectations from the travel Department? Circle all that is applicable to you.

* Q2. How satisfied were you with how the support staff resolved your most recent travel problem? Kindly pay attention on the rating.

Very Satisfied (Excellent)

Somewhat Satisfied (Good)

Neutral (Fair)

Somewhat Dissatisfied (Not happy)

Very Dissatisfied (Poor)

* Q3. How long did it take to resolve your problem?

Q4. Please rate the travel department on the following attributes on a scale of 1 to 5. (5 being the highest):

* Q5. Overall, how satisfied are you with the Travel Department:

* Q6. Did the customer Service Representative at the counter provide accurate information as stipulated on the travel procedure?

Yes

No

* Q7. Are you satisfied with complete travel package and travel briefings being provided to you while out-processing for leave/R&R?

Yes

No

* Q8. Kindly share any good or bad experience you have encountered with Travel Department and provide your suggestion for improvement.