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  5. APEDA Customer Satisfaction survey

APEDA Customer Satisfaction survey

APEDA Customer Satisfaction Survey
0%
Exit Survey
 
 
For almost 30 years, APEDA has been working for the development and promotion of exports of Agricultural produce from India. It has been its endeavor to ensure that its services are provided in the most effective, efficient, transparent and fair manner, so that the benefits accrue to a wide spectrum of exisiting and potential exporters, and the quality of Indian exports gains recognition world-wide. In order to understand whether the deliverables accurately reflect the current and future industry needs, APEDA in partnership with the Confederation of Indian Industry, is conducting this Customer Satisfaction Survey, 2015 for its following Services:

- Financial Assistance Schemes
- Transport Assistance Schemes
- Infrastructure Projects Approval & Financing
- Registration of Exporters
- Issue of RCAC / Certificate of Export
- Pack House Recognition
- Meat Plant Registration
- Recognition of Groundnut units
- Trade Fair participation
- Laboratory Recognition
- Certification Body Recognition
- Information Management
- Capacity Building
- Training

Your feedback will be invaluable to us in identifying and filling any gaps in the knowledge content as well as in the delivery systems of our engagements.

May we request you to spare some time and fill up the following questionnaire to help us deliver better services.
 
 
 
What is the category of your organization (Select all that apply)?
 
Public Sector
 
MNC
 
Large Group Holdings
 
Listed
 
Family owned
 
Society & Trust

 
 
Which product sectors does your organization deal in? (Select all that apply)?
 
Fruits & Vegetables
 
Floriculture
 
Processed Food
 
Animal products
 
Groundnut
 
Cereals
 
Organic
 
Others

 
 
Which export markets does your organization supply its products (Select all that apply)?
 
Global
 
Europe
 
USA
 
Middle East
 
Africa
 
Asia Pacific
 
SAARC

 
 
What is the size of your organization?
 
Large
 
Medium
 
Small
 
Micro
 
 
What is your average export turnover of Agri products in last 3 years (Rs Crores)
   
 
 
 
Select the APEDA Services availed by your organization in the last 3 years (Select all that apply)?
 
Issue of Registration Cum Membership Certificate (RCMC)
 
Issue of Registration Cum Allocation Certificate (RCAC)
 
Financial Assistance for project
 
Transport Assistance
 
Recognition as a Pack house
 
Approval / Financial Assistance for Trade Fairs
 
Accreditation as a Certification Body (Organic)
 
Recognition as a Test House
 
Participation in a Trade Fair
 
Capacity Building Training / Advisory Services
 
Any Other
 

 
How do you rate attitude of APEDA’s officers
Extremely positive and helpful Positive and helpful Average Negative and unfriendly Highly negative – much below expectations
Level 3 Officers (GM/DGM)
Level 2 Officers (AGM)
Level 1 Officers (Officer)
 
How do you rate the responsiveness of APEDA staff
Exceptionally quick in responding Exceed expectations Reasonably quick Average Much below expectations
Level 3 Officers (GM/DGM)
Level 2 Officers (AGM)
Level 1 Officers (Officer)
 
How do you rate the technical capabilities of APEDA’s staff
Highly competent, an authority in their domain Quite competent and fully knowledgeable about the subject in respect of areas handled Competent to handle the work as per rules Need to understand the domain /subjects more to become effective A major effort is required in raising the competence levels to be of real value to exporters
Level 3 Officers (GM/DGM)
Level 2 Officers (AGM)
Level 1 Officers (Officer)
 
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