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  1. Surveys
  2. 2015
  3. March
  4. A
  5. Appointment services at Private Clinics in KSA
0%
Exit Survey
 
 
1. 
- You are kindly invited to participate in this survey which is about Appointment Scheduling Services at Private Clinics in Saudi Arabia. 

- It will take approximately 5 minutes to complete the survey.

- Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate.

- If you have questions at any time about the survey , you may contact us by email [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
* 2. This survey and all of its questions are about your experience with private clinics' appointment scheduling services in Saudi Arabia.

Did you use these services before?
 
Yes,
 
No (The survey will be ended)
 
 
 
* 3. What is your Gender?
 
Male
 
Female
 
 
 
* 4. What is your age?
 
18-24 years
 
25-34 years
 
35-44 years
 
45-60 years
 
61 years or over
 
 
 
* 5. On Average, how many times you visit private outpatient clinics annually?
 
1
 
2
 
3
 
4
 
5
 
more, please specify (use only numbers)
 
 
 
 
* 6. What were the options available for you to make an appointment with the private clinics you visited?
 
In person
 
By phone call
 
Website
 
Mobile App

 
 
 
7. If your clinic has a mobile App, please write its name (Optional):
   
 
 
 
* 8. Was the doctor profile available online for you to review before you schedule an appointment?
(For example via Clinic Online Website or Mobile App)
 
Not at all
 
Some of the clinics provided this service
 
Most of the clinics provided this service
 
All clinics I visited provided this service
 
 
 
* 9. Please drag and rank(1st to 4th) the methods you prefer or wish to be available for you to schedule, cancel or confirm an appointment with clinic:
Drag your choices here to rank them
     
     
     
    * 10. Did the private clinics reconfirm the appointments with you at least one day before your appointment schedule?
     
    Not at all
     
    Some of the Clinics reconfirmed the appointments
     
    Most of the Clinics reconfirmed the appointments
     
    Yes, all of the Clinics reconfirmed the appointments
     
     
     
    * 11. How the clinic reconfirmed the appointment with you?
     
    Phone call by clinic staff
     
    Automatic phone call requesting me to confirm
     
    Mobile App
     
    By receiving SMS requesting me to reply with confirmation

     
     
     
    * 12. On average, how many appointments you miss annually?
     
    0
     
    1
     
    2
     
    3
     
    4
     
    Other, please specify (numbers only)
     
     
     
     
    * 13. Do you miss the appointment usually just because you forget it?
     
    Yes, it is always the reason
     
    Yes, most of the time it is the reason
     
    Rarely it is the reason
     
    Not at all, I never forget an appointment
     
     
     
    * 14. Knowing that you will miss your appointment, would you inform the clinic?
     
    Yes, always
     
    Most of the time
     
    Some Times
     
    No
     
     
     
    * 15. If the clinic provided a mobile App or online website to manage your appointments, would this encourage you to cancel the appointment that you can't attend?
     
    Yes, always
     
    Maybe
     
    No, not at all
     
     
    16. Optional: Your Name and Email Address
    First Name : 
    Last Name : 
    Phone : 
    Email Address : 
     
     
     
    17. Optional: I would appreciate your comments about the survey:
     
    The survey wasvery long
     
    The questions were not clear
     
    None
     
    Other