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  2. 2015
  3. April
  4. A
  5. April KMT 1

April KMT 1

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Exit Survey
 
 
Please answer these questions to the best of your ability. You can only take this test one time.
 
 
 
 
* Please enter your first and last name:
   
 
 
 
* 1.If a customer calls in and does not have a Key for Bitdefender antivirus what do you do?
   
 
 
 
* 2.Give me a three basic steps you would use to troubleshoot an internet connection problem:
   
 
 
 
* 3.How do you remove a virus?
   
 
 
 
* 4. How to fix a blue screen of death (software or driver issue NOT Hardware)?
   
 
 
 
* 5.If a customer calls in on the BBVA and does not have an account what do you do?
   
 
 
 
* 6.For PPL if a customer Opts-Out can customers Opt back in?
   
 
 
 
* 7.For PPL how are customers compared on the neighbor comparison?