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  1. Surveys
  2. 2013
  3. November
  4. A
  5. Auto Service Station
0%
Exit Survey
 
 
Do you own at least own one car?
 
Yes
 
No
 
 
 
What is (are) the brand(s) of your car(s)?
(several answers possible)
 
Honda
 
peugeot
 
citroën
 
fiat
 
ford
 
opel
 
toyota
 
volkswagen
 
audi
 
mercedes
 
bmw
 
Other
 

 
 
 
How often do you go to the repair centre for your vehicle?
 
Every 3 months or more often
 
Between 3 – 6 months
 
Between 6 months – 1 year
 
Between 1 – 2 years
 
Between 2 – 4 years
 
4 years or over
 
 
 
How often does your car get fixed?
 
less than once a year
 
once a year
 
twice a year
 
three times a year at least
 
 
 
What did your service Technician did on your vehicle ?
 
Oil Change,(Engine, Transmission),Filter Change
 
Align and Balance Wheels
 
Vehicle diagnostic Check
 
 
 
 
Did a service employee contact you after the performed repair?
 
absolutely satisfied
 
satisfied
 
rather satisfied
 
unsatisfied
 
I cannot judge
 
 
 
How much do you pay to service your Vehicle ?
 
less that $4000
 
$4500-$6,000
 
$6,500-$8,000
 
Over $9,000
 
Other
 
 
 
 
What are the most important criterion when you choose your repair shop?
(two answers possible)
 
time for fixing it
 
courtesy car
 
house proximity
 
helping out
 
price
 
confidence
 
quality
 
other

 
 
Did the following things occur on your most recent service visit?
Yes No N/A
You were explained the work to be performed before hand.
You were explained the work performed and the break down of the charges.
You were informed when your car was ready.
The paperwork was completed and waiting for you when you arrived
They contacted you to ensure the work was performed to your satisfaction
 
 
On your most recent service visit, how would you rate the service department on the following areas?
Poor Fair Good Very Good Excellent N/A
Quality of work performed
Avoiding inconveniencing you
Making you feel comfortable
Willingness to go out of their way to satisfy you
Friendliness and helpfulness of cashiers
Having convenient hours for service
Ease of obtaining an appointment
Quickly acknowledging your arrival
Promptness in handling repair work
Arranging replacement
Performance of repairs
Clean, comfortable waiting area
On time delivery