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AV Compliance Engagement Team_2015_Q1_Quiz


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Let's test your knowledge of Aetna Voluntary Compliance and Privacy Related Matters!

Read through each question below then choose what you believe to be the correct answer for each question by clicking on the appropriate radio button.

There are 10 questions in total to answer.

Once you have completed your survey, return it back to the Aetna Voluntary Compliance mailbox.

The first five contestants to correctly answer each question will be eligible to win a $10.00 gift card from DUNKIN' DONUTS or STARBUCKS.---Now who wouldn't enjoy a tasty hot beverage on a cold winter day?

Good Luck!

To begin the quiz simply click on the Continue button below.

 
 
 
* Aetna's _______________ is responsible for developing and overseeing the implementation and enforcement of our Privacy Program and assisting business areas in resolving privacy and security-related issues.
 
Human Resources Office
 
Pricy Office
 
Security Office
 
 
 
* As part of our privacy and security compliance programs, we have identified specific individuals to serve as business area ________________. These individuals are responsible for day-to-day enforcement of Aetna’s privacy and security policies and the procedures that support them
 
Security Managers
 
IT Managers
 
Privacy Managers
 
 
 
* You receive an email from your bank informing you that it suspects an unauthorized transaction on your account. To protect your account, the email advises you to click on a link to verify your identity. Should you do so?
 
No way – the whole thing sounds ‘phishy’! If you’re concerned about your account, contact your bank directly using a phone number or Web address you know is genuine.
 
Yes. If someone is using your bank account, you don’t have a second to lose. Immediately click on the link to verify your identity.
 
Yes – but first you should make sure the message looks like it’s legitimate.
 
 
 
* Your network administrator for your information technology (IT) office sends you an email warning of a security breach asking you to confirm your password by entering it into a secure website. What should you do?
 
Don’t enter your password on the website. Instead, send your reply by email to the sender.
 
Don’t share your password or any other personal information. Report the incident by calling your IT office, or by emailing them at an address you know to be genuine.
 
Immediately enter your password on the website. You can always trust emails from your own organization
 
 
 
* Acting with integrity means:
 
Behaving ethically
 
Doing the right thing for the right reason
 
Behaving ethically, honoring commitments and doing the right thing for the right reason
 
 
 
* If you have concerns or need to report a violation of the Code of Conduct, Aetna policy, or the law which is the correct resource to contact?
 
Another employee
 
AlertLine
 
Broker/Client
 
 
 
* Which member information needs to be protected?
 
Left/Right Handed
 
SSN
 
Eye Color
 
 
 
* Which is an example of both member demographic and insurance status data?
 
We have received Mrs. Smith’s claim and will respond shortly.
 
Provider ID #987654. We have loaded the new fee schedule into our systems.
 
Our case management nurse will contact Dr. Brown for additional clinical information.
 
 
 
* Which is an example of both provider and insurance status data?
 
Our pharmacy department has issued an Override to CVS Pharmacy and the prescription was filled today.
 
Ms. Smith will receive her ID cards in approximately 10 days.
 
We have processed the enrollment for Mr. Hernandez.
 
 
 
* Who is the Voluntary and Direct to Consumer Privacy Manager?
 
Debbie Gorski
 
Gabe Carroll
 
Dawn Nuss
 
For questions regarding this questionnaire, please contact the Aetna Voluntary Compliance Mailbox at [email protected]
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