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  1. Surveys
  2. 2013
  3. November
  4. B
  5. Bank Survey
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Dear Valued Customer,

We thank you for giving us the opportunity to serve you in 2013 and hereby express our strong intention to partner with you in 2014 in ensuring that your objectives are realized. To enable us achieve our objective of ensuring that you receive the best and prompt financial services, kindly take a couple of minutes to tell us about the service that you have received so far.
 
 
 
 
1. In evaluating your customer service experience from GTBank in 2013, how would you rate the quality of the service received?
 
Very Poor
 
Somewhat unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
Please describe if there was any particular aspect of the service experience that stood out or that was distasteful
   
 
 
 
The process of getting identified service challenges resolved was:
 
Service received?
 
Very Poor
 
Somewhat unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
How often do you conduct surveys?
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
 
How often do you conduct surveys?
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
 
How often do you conduct surveys?
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
 
How often do you conduct surveys?
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
 
Please state what process should be maintained or done away with. Is there any other process of challenge resolution you would wish us to introduce?
   
 
 
 
Our account officers are very knowledgeable and dependable