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  1. Surveys
  2. 2015
  3. May
  4. B
  5. Bayer Diabetes Quality Support Survey
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Exit Survey
 
 
Thank you for contacting Bayer Diabetes Support. I trust your query was resolved to your satisfaction and I hope you are happy with the service you received from us.The Diabetes Support Group at Bayer strive to improve the quality of the service we provide to you. To help us achieve this we would be grateful if you could spare a couple of minutes to complete this questionnaire.

The information you provide will be used in confidence and exclusively in the improvement of our support service.
 
 
 
Your name (optional):
   
 
 
 
* Did Bayer Diabetes Support resolve your query?
 
Yes
 
No
 
 
 
* What was your call relating to? (Select all that apply)?
 
A query regarding my meter
 
General diabetes advice
 
Prescription advice
 
Order batteries
 
Order record diary
 
Order control solution
 
Order meter wallet
 
Glucofacts Deluxe Software
 
Request a meter upgrade
 
Website issue
 
Other
 

 
 
How satisfied were you with the following?:
Poor Average Good Excellent Not Applicable
* Time taken to answer call?
* If you left a message, the time taken to return the call?
* Time taken to discuss your query?
* Professionalism of the service?
* Detail of advice given?
* Overall how would you rate the call?
 
 
 
If you spoke to a Nurse Advisor, has this improved your knowledge of, and confidence in, your blood glucose meter?
 
Yes
 
No
 
 
 
Why?
   
 
 
 
* Based on your experience, would you call Bayer Diabetes Support in the future?
 
Yes
 
No
 
 
 
* Is there one thing Bayer Diabetes Support could do to improve our service to you?
   
 
 
 
Do you have any other comments?