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You are invited to participate in our survey for Beef Lasagna Casserole Test Market. Your responses to these surveys will be used to continuously improve our planning and execution of future new product launches and programs. Please take a few minutes to provide your feedback to the following questions.

If you have questions at any time about the survey or the procedures, you may contact Alf Au at 905-339-5982 or by email at [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
* What is your position at the restaurant?
 
Owner
 
General Manager
 
Manager
 
Assistant Manager
 
 
 
Training
 
 
 
* Could you effectively train and prepare your Team Members with the materials provided?
 
Yes
 
No
 
 
 
* Is there any other training material or training tool that you would like to see for future roll outs?
 
Yes
 
No
 
 
 
Please provide details in regards to the type of training tool(s) you would like to see for future roll outs.
   
 
 
 
Operations Execution
 
 
 
* How long did Beef Lasagna Casserole take to thaw in the walk-in refrigerator from frozen?
 
12 hours
 
18 hours
 
24 hours
 
30 hours
 
36 hours
 
 
 
* On a scale of 1 to 5 (1 being Very challenging and 5 being No issues), please rate your experience with space capacity for this promotion?
 
Freezer space
 
Refrigerator space (thawing)
 
Cooking space (either double boiler or cook & hold unit)
 
Holding space (either soup well or cook & hold unit)
 
 
 
* Were your Team Members able to follow the cooking standard temperature for this product (between 165°F and no greater than 180°F)?
 
Yes
 
No
 
 
 
Please explain any challenges your restaurant experienced with following the cooking standard temperature range.
   
 
 
 
* Did you experience any difficulties with replenishing product during peak periods?
 
Yes
 
No
 
 
 
Please explain any challenges your restaurant experienced with replenishing product during peak periods.
   
 
 
 
* Were your Team Members able to follow the holding standard temperature range between 165°F-175°F?
 
Yes
 
No
 
 
 
Please explain any challenges your restaurant experienced with the holding standard temperature range.
   
 
 
 
* Did you experience challenges with having all the lunch items ready by 10:00am (i.e. Chicken Strips, Chicken Pieces, Beef Lasagna Casserole, Chili and all required Soups)?
 
Yes
 
No
 
 
 
Please explain any challenges your restaurant experienced with having all the lunch items ready by 10:00am.
   
 
 
 
* Did you have to cut back on your soup varieties to accommodate space for the Beef Lasagna Casserole?
 
Yes
 
No
 
 
 
How many soup varieties did you have reduce?
   
 
 
 
* Were your Team Members able to properly portion Beef Lasagna Casserole (i.e. using soup ladle, filling to line)?
 
Yes
 
No
 
 
 
* Were your Team Members able to differentiate between the two size offerings?
 
Yes
 
No
 
 
 
Profitability/Waste
 
 
 
* In which of the following areas, if any, did you experience stockouts from your distribution centre that stopped your restaurant from selling Beef Lasagna Casserole? (Check all that apply)
 
No stockouts issue
 
Beef Lasagna Casserole
 
Large Bowls
 
Small Bowls
 
Soup Lids

 
 
 
* Were your Team Members able to manage production with the 4 hour shelf life while minimizing waste?
 
Yes
 
No
 
 
 
Please explain any challenges your Team Members experienced with managing the 4 hour shelf life while minimizing waste.
   
 
 
 
Was the product yield aligned with what the training guide communicated (6 bowls per bag)?
 
Yes
 
No
 
 
 
Marketing Support
 
 
 
* Did the Marketing program and the POP material adequately communicate the Beef Lasagna Casserole promotion?
 
Yes
 
No
 
 
 
* Would you like to see any other POP elements used for national roll out?
 
Yes
 
No
 
 
 
What other POP elements you would like to see?
   
 
 
 
Hospitality/Guest Feedback
 
 
 
* Did you receive any Guest feedback in regards to the Beef Lasagna Casserole?
 
Yes
 
No
 
 
 
Please share some of the feedback you received from your Guests.
   
 
 
 
* Which bread option did your guests request with their Beef Lasagna Casserole?
 
Homestyle Soft Bun
 
Soup Roll
 
Bagel
 
No Bread
 
 
 
* Did the terminology of small and large bowls make sense to your Guests and Team Members?
 
Yes
 
No
 
 
 
General
 
 
 
Please provide specific examples of any challenges you experienced.
   
 
 
 
Would you change anything relating to the Beef Lasagna Casserole test prior to National Launch?
   
 
 
 
If you have any comments about the test market that were not captured by the questions in the survey, please note them below.
   
 
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