Breakdown Lead Measure

Breakdown Lead Measure Survey

This is _______________________ in Breakdown, we are doing a short survey to find out about your experience on ______________ at _______________________________________________. Do you have a few minutes to take the survey?

Agents Name

Date of Repair

Shop name and location:

On a scale of 1-5, five being the best, how do you rank Breakdown's Professionalism on the phones?

Professionalism

Did the Breakdown agent contact the shop with you on the phone?

Yes

How was your experience with the shop?

Did the repairs on your unit meet your expectations?

Yes

Is there anything that Breakdown could do to improve our service to you?

Thank you for your time, this information will be helpful in our attempts to improve our customer service and procedures. We will follow up with our staff, as well as the shops to ensure we are providing the best customer service as possible.

Breakdown Lead Measure Survey