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  1. Surveys
  2. 2013
  3. November
  4. B
  5. Business Partner Feedback
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Exit Survey
 
 
Dear Handicare Business Partner,

Since taking on the leadership role For Handicare Accessibility in January 2013, quality has been my #1 priority. It is my intention to continue with this priority in mind by continuously reviewing and analyzing all aspects of the products and services that we provide to our partners.

To assist in my review and help us serve you better, please take a few minutes to complete the questionnaire below.

As always, your feedback and suggestions are valuable information and important to the success of both of our businesses.

Thank you for your continued support and business.
Graham Taylor
Vice President / Handicare Accessiblity

[email protected]

Tel: 610.266.5260
Fax: 610.266.5266
 
 
PRODUCT QUALITY (excluding curves)
Always Sometimes Never
Do the products that you order from Handicare arrive in good condition?
Do you receive an order confirmation and tracking number for your orders?
Does the delivery date (timing) meet your expectations?
Do you experience issues when installing the Handicare product?
 
 
 
Comments / Suggestions:
   
 
 
PRODUCT QUALITY (Curves):
Always Sometimes Never
Do you get your drawings back within the expected time frame?
Are the drawings accurate to your specifications?
After sign-off, do you receive the product within the expected time frame?
Does the product arrive in good condition?
Do you receive an order confirmation and tracking number for your order?
Is the order complete when it arrives?
Do you experience issues when installing your order?
 
 
 
Comments/Suggestions:
   
 
 
TECHNICAL SUPPORT QUALITY
Always Sometimes Never
When placing a call on site, do you receive a call back within 15 minutes?
Is the problem solved to your expectations?
Is accurate information given?
Do you receive replacement parts within your expected time frame?
Does the delivery date meet your expectations?
Is the order complete when it arrives?
Do you experience issues when installing?
 
 
 
Comments/Suggestions:
   
 
 
CUSTOMER EXPERIENCE QUALITY
Always Sometimes Never
When you call Handicare, is your call answered within your time expectations?
Is the customer experience representative able to answer your question(s)?
If applicable, did you receive a call back within your time expectations?
Is the information provided accurate?
Was your issue/problem resolved?
Do you receive sufficient communication from Handicare?
Do you receive sufficient contact/support from your Territory Manager?
Is the communication you receive from Handicare and/or your Territory Manager accurate?
 
 
 
What further service/information could your Territory Manager and Handicare provide to you?
   
 
Thank you for response. We at Handicare are focused on making our products and service the best they be. With your important feedback we will achieve 100% satisfaction.