cargoStatus Survey for Station Managers

* Q1. Do you agree real time online shipment tracking has become a core service that global logistics service providers must provide?

Agree

Slightly agree

Slightly disagree

Disagree. Please explain

* Q2. Updates of each of the milestones in cargoStatus has been incorporated into your teams' daily workflow and procedure?

Yes

No. Please explain

Q3. How often do your staff use cargoStatus to obtain shipment status/update?

* Q4. Do you agree that setting a requirement for updates, such as within 1 hour after action/event took place, increases the confidence that our salesmen or colleagues will have in promoting cargoStatus?

Agree

Slight agree

Slightly disagree

Disagree. Please explain

Q5. Please select the fastest time your sub-ordinates can perform it.
p.s. please discuss and review operation process with your sub-ordinates before completed the table.

	0.5 hour or less	Within 1 hour	Within 2 hours	Within 3 hours	Within 4 hours	More than half day	More than 1 day
* BOOKING Received from Customer/Supplier

* Schedule PICKUP/DELIVERY

* INLAND Carriage Departure

* DOCUMENT Received from Shipper

* Consignment's BOOKED Schedule ETD/ETA with Carrier

* Consignment has DEPARTED

* Consignment has ARRIVED

* ARRIVAL Document delivered to Consignee or his Agent

* Consignment CLEARED by Customs at Dest

* Delivery has been ARRANGED

* Consignment DELIVERED to consignee door

* Q6. If update cannot be done within 1 hour, please select ALL applicable answers. (Select all that apply)

Software problem

Hardware problem

Manpower

Others

* Q7. Refer to Q6, please provide a brief explanation for the hardship(s).