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2015
January
C
Cashiering System and Vendor Satisfaction Survey
Cashiering System and Vendor Satisfaction Survey
Cashiering System/Vendor Satisfaction Survey
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Hello:You are invited to participate in our cashiering system/vendor satisfaction survey. We are hoping that each of the 58 Counties within the state of California will complete this survey that asks questions about the cashiering systems in use throughout the state and the level of satisfaction with both the software and vendor who supplied it. The survey should take no more than 10 minutes to complete. Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Eric Pitts at (661) 868-3425 or by email at
[email protected]
. Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
Which County do you represent?
What is the name of the vendor that supplied and supports your cashiering system. If there is more than one, please list them.
What is the name of the cashiering software and what version are you running?
How did you acquire your current cashiering system?
Home grown, we developed it ourselves
Request for Proposal (RFP) Process
Competitive Bid Process
Unsure
Has your cashiering system been customized or tailored to fit your needs?
Yes
No
What type of workstations does your cashiering software run on (personal computer, cash register, tablet computer, mobile phone) and how many of each do you have?
0
1-5
6-10
11-20
>21
Personal Computer (PC)
Cash Register
Tablet (IPad, Android)
Mobile Phone (Iphone, Android)
Other
Does your cashiering system support chip and pin based credit cards?
Currently Supported
Will be supported before October 2015
Might be supported before October 2015
We don't know if Chip and PIN will be supported
Chip and PIN will NOT be supported
Chip and PIN Support
How satisfied are you with the following:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Vendor sales/marketing team
Ongoing customer service and support
Cashier system ease of use
Cashier system stability
Cashier system customization
Cashier system meets or exceeds needs
What were the highlights or pitfalls of either the vendor or the software that you would have wanted to have known before implementing your cashiering system?
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