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  1. Surveys
  2. 2015
  3. March
  4. C
  5. CHIE'S BURGER CUSTOMER SATISFACTION - COPY 2
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Greetings!

I am Allan Pascual, Graduating student of National University, taking Bachelor in Science and Hotel and Restaurant Management. I am currently researching for our thesis entitled “THE STUDY OF RELATIONSHIP OF SERVICE AND FOOD QUALITY TO CUSTOMER SATISFACTION IN CHIE’S BURGER”. In line with this, I have formulated a survey to know the level of satisfaction of customers in Chie Burger. Your honest answer will be kept confidential. Thank You.
 
 
Part I. SOCIO DEMOGRAPHIC INFORMATION
 
 
Name (optional)
   
 
 
Gender
 
Male
 
Female
 
 
Educational Attainment
 
Elementary Graduate
 
High School Graduate
 
Vocational Graduate
 
College Graduate
 
College Undergraduate
 
Master's Degree
 
Phd or Higher
 
 
Employment
 
Student
 
Employed
 
Unemployed
 
Retired
 
Businessman/woman
 
Other
 
 
 
Average Daily Spending
 
Below 100.00
 
101.00 to 150.00
 
151.00 to 200.00
 
201.00 to 250.00
 
251.00 and above
 
Part II. Customer Satisfaction

Place select an answer that closely describes how satisfied are you in dining at Chie’s Burger.
5- Very Satisfied 4-Satisfied 3-Neither 2-Dissatisfied 1-Very Dissatisfied

SERVICE QUALITY
5-Strongly Agree 4-Agree 3.Neutral 2.Disagree 1-Strongly Disagree
RELIABILITY: An adequate supply of Food and Drinks
Perform the service right at the first time
Show sincere interests in solving customers’ concern
RESPONSIVENESS: Service provides quickly and accurately
Immediate response to customer demands
Employees are always willing to help
ASSURANCE: Employees are consistently courteous
Employee have a knowledge to answer inquiries
Employees are polite and trustworthy
EMPATHY: Employees give personalize service
Employees give individual attention
Employees understand our specific needs
TANGIBLES: The restaurant has modern looking equipment and fixtures
The restaurant has clean, attractive dining area
Employees are neat appealing
 
FOOD QUALITY
5-Strongly Agree 4-Agree 3.Neutral 2.Disagree 1-Strongly Disagree
TASTE OF FOOD:Aroma of food
Ingredients used matched the menu
Texture of the food are served appropriately
SIGHT AND APPEAL OF THE FOOD: Presentation of the food
Color of the food is acceptable
Food is appealing to the customer
FRESHNESS OF THE FOOD:Appropriate temperature of the food
Flavor of the food
Clean and fresh ingredients used in cooking
APPROPRIATE PORTION SIZE:Size are appropriate with the price
Size are appropriate for one person
Portion size suits my hunger
MENU VARIETY:Variety of food menu
Variety of food pairing
Competitive variety of menu
 
Part III. OVERALL SATISFACTION
5-Very Satisfied 4-Satisfied 3.Neutral 2.Dissatisfied 1-Very Dissatisfied
How satisfied are you with the staffs promised service?
How satisfied are you with the staffs’ attention to details?
How satisfied are you with the staffs’ helpfulness?
How satisfied are you with the store operating hours?
How satisfied are you with the facilities and condiments availability?
How satisfied are you with the taste of the food served?
How satisfied ate you with the plating and presentation of the food?
How satisfied are you with the freshness of the food?
How satisfied are you with the size appropriateness of the food?
How satisfied are you with the menu options availability?
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