Client Feedback

In order to monitor our own level of service we kindly request that you spare 5 minutes to consider the following questions and answer them as honestly as you can. We are striving to refine the services we provide even further and your feedback is appreciated. We ask that you leave your name so that we can contact you should it become apparent that you need to talk to a member of our team, please be honest with us about our service, we will not be offended.

* Your name or your company name:

* How would you rate our customer service? (Ease of contact, telephone manner, face to face interactions and meetings)

What would be your preferred method of receiving information from us?

Organised Meeting

Telephone Call

E-mail

Text Message

* How would you rate the new company image of Shucksmith Accountants? (Logo, Letterheads, Website, Office)

* How would you rate our electronic document signing procedure? (If you haven’t used it please leave blank)

What is your level of understanding of the latest figures we have submitted on your behalf?

Completely understand

Somewhat understand

No idea

I don't read the figures

Are you currently considering any major changes to your business that you might want to discuss with us in a free consultation?

I'm seriously considering major changes

I've considered making a few small changes

Business as normal

I hadn't considered it but a meeting would help

Are you aware of our client referral scheme?

Yes

No

I'd like to find out more about this

Please use this box to add any additional feedback (positive or negative) that you might have about Shucksmith Accountants..