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  2. 2015
  3. December
  4. C
  5. Client Feedback Survey
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Exit Survey
 
 
Hello:
You are invited to participate in our survey. In this survey, our clients will be asked to complete a survey that asks questions about their experience with this law firm. It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact attorney, Carol Holmes, at 866-814-9004 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
Were you treated in a courteous and professional manner by my staff and me?
 
Yes
 
No
 
 
 
Did we keep you advised about important information relating to your case?
 
Yes
 
No
 
 
 
Were our fees and other charges clearly explained to you at the beginning of this case?
 
Yes
 
No
 
 
 
In light of the circumstances of your case, do you feel our charges were reasonable?
 
Yes
 
No
 
 
 
Do you feel that we spent too little, too much or the right amount of time on your case?
 
Too little
 
Too much
 
The right amount
 
 
 
What do you like best about our service?
   
 
 
 
If you operated this law practice, what would you change about it?
   
 
 
 
At the beginning of your case, did you understand that we could not guarantee results, but that we would put forth our best effort?
 
Yes
 
No
 
 
 
Are you satisfied that we put forth our best effort and provided you with sound legal representation? Please explain your answer.