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  1. Surveys
  2. 2013
  3. April
  4. C
  5. Client Satisfaction Survey
0%
Exit Survey
 
How satisfied are you with:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Overall quality of telephone support?
Knowledge and professionalism of the Service Desk support staff?
Communication and follow-up on problem resolution?
Ability of Service Desk to diagnose your problem?
Time required to resolve your problem?
Overall quality of the solution?
Maintenance & self-help services offered?
 
 
 
Please tell us how we could improve the quality of support we provide to you or your colleagues:
   
 
 
 
IT Services understands the service needs of my organization.
 
Strongly agree
 
Agree
 
Neutral
 
Disagree
 
Strongly disagree
 
Not Sure
 
 
 
Overall, how satisfied are you with the amount of contact between you and IT Services?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very dissatisfied
 
Not sure
 
 
 
 
Please select all the areas that you feel could be improved upon by the Service Desk.
 
Wait times in telephone queue
 
Average interaction times
 
Average problem resolution times
 
Professionalism & Customer Service
 
Follow-up Processes
 
Self-Help Features
 
 

 
 
 
Additional Comments/Suggestions: