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  2. 2011
  3. June
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  5. Client Survey
Exit Survey »
 
 
You are invited to participate in our Client Survey. In this survey, you will be asked to complete a survey that asks questions about the services that we provide to your community. It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. If you feel uncomfortable answering any questions, you can withdraw from the survey at any point or simply select the N/A option. It is very important for us to learn your opinions. Your survey responses and information will be strictly confidential.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
Community Manager

Poor Fair Good Excellent Superior N/A
Rate the participation in board discussion (professional guidance)
How would you rate the knowledge of current laws (state, local, and federal)?
Rate the quality of response time
Rate the knowledge of your community financials and ability to answer your questions
Rate the performance while dealing with vendors
Rate the quality of site inspections
Rate interaction with homeowners
Rate the managers overall performance
 
Customer Service/Administrative Support

Poor Fair Good Excellent Superior N/A
Rate the ability to answer incoming calls
Rate the ability to answer community related questions
Rate our organizational/coordinating skills (annual meeting preperation, mailings, etc.)
Rate the quality of outgoing correspondence (notices, statements, newsletters, etc.)
Rate the quality of response time
Rate the ability to assist in the manager's absence
Rate the quality of our after-hours emergency service
Rate your community website as it pertains to providing helpful information (if applicable)
Rate the efficiency of the AZCMS paperless environment and how it benefits the board/community
Rate the overall performance
 
Financial/Accounting Services

Poor Fair Good Excellent Superior N/A
Rate the quality of response time to your questions
Rate the quality of information provided to you (monthly financials, etc)
Rate the timeliness of vendor payments
Rate the knowledge of your community
Rate the ability to offer alternative resources (custom reports, etc)
Rate the overall performance
 
Collection Services
Poor Fair Good Excellent Superior N/A
Regarding collection reports, how would you rate what you receive on a monthly basis?
How easy is the report to understand?
Rate the quality of response time to your questions
Rate the overall performance
 
 
 
Do you have any suggestions that may help us to provide better services to your community?
   
 
 
Has any member of our team made your experiences with AZCMS exceptional? If so, we would like to hear:
   
 
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