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  2. 2015
  3. January
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  5. Clinic Questionnaire

Clinic Questionnaire

Clinic Questionnaire
Organizational survey
0%
Exit Survey
 
 
1. Survey completed by: Name(s) and Position(s)
   
 
 
2. Please select the name of your Community Legal Clinic:
 
Lake Country Community Legal Clinic (LCCLC)
 
Elliott Lake and North Shore Community Legal Clinic (ELAK)
 
Northwest Community Legal Cinic
 
Clinique juridique Grand-Nord/Grand-Nord Legal clinic (CIGN)
 
Manitoulin Legal Clinic
 
Keewaytinok Native Legal Services
 
Nipissing Community Legal Clinic
 
Algoma Community Legal Clinic
 
Sudbury Community Legal Clinic
 
Kinna-aweya Legal Clinic (KINNA)
 
Timmins-Temiskaming Community Legal Clinic/Clinique juridique communautaire Timmins-Témiskaningue (TTLC)
 
 
3. Does your clinic operate branch/satellite offices?
 
Yes
 
No
 
 
4. Does your clinic plan to make any changes in the next 2-5 years regarding your branch/satellite office?
 
Yes
 
No
 
Don't know
 
If yes, what changes are you planning to make?
 
 
5. Could you please speak of any issues that you face in staffing your branch/satellite offices:
   
 
 
6. Are your branch/satellite offices meeting existing needs?
 
Yes
 
No
 
If no, what changes could be made to address this gap?
 
 
7. We would like to see what your typical intake process looks like at the Main Office
 
 
7a)Who in CLC typically does intake? (CLW, Paralegal, Admin staff or combination of staff)(Please explain with a percentage of work shared i.e. 90% admin and 10% paralegal)
   
 
 
 
 
 
 
 
 
 
 
 
7b) Does your clinic have an overall clinic caseload management system in place?
 
Yes
 
No
 
If yes, please describe
 
 
7c) What are your top 2 legal services provided? Please explain your answer with a percentage (i.e.80% brief service and 20% advice)
   
 
 
Of the 2 top legal services provided, what percentage of the inquiries were done by a) telephone b) in person c) other (i.e. 20% telephone, 80 % in person?) Please explain below.
   
 
 
7d) What are your 2 top external supports needed and/or requested by clients? Please explain your answer with a percentage (i.e. 60% mental health and 40% food bank or housing)
   
 
 
Of the 2 top external supports, what percentage of the inquiries were done by a) telephone b) in person c) other (i.e. 35% telephone, 35 % in person and 30% other?) Please explain below.
   
 
 
 
 
 
 
 
 
 
7e) Are you limited in the number of intakes you can process in a day?
 
Yes
 
No
 
If yes, please explain
 
 
7f) At what point in the intake process do you involve external partners (i.e. access outside supports for your client?)
   
 
 
7g) What is the timing and process by which files are assigned to a lawyer and/or supervised by a lawyer?
   
 
 
7i) Is intake the same for your branch/satellite offices?
 
Yes
 
No
 
If no, please go to question 8. If yes, skip question 8 and go directly to question 9
 
 
 
8. We would now like to see what your typical intake process looks like at the Branch/Satellite Office
 
 
8a)Who in CLC typically does intake? (CLW, Paralegal, Admin staff or combination of staff)(Please explain with a percentage of work shared i.e. 90% admin and 10% paralegal)
   
 
 
 
 
 
 
8b) Does your clinic have an overall clinic caseload management system in place?
 
Yes
 
No
 
If yes, please describe
 
 
Descriptive / Spacer Text Here
 
 
8c) What are your top 2 legal services provided? Please explain your answer with a percentage (i.e.80% brief service and 20% advice)
   
 
 
Of the 2 top legal services provided, what percentage of the inquiries were done by a) telephone b) in person c) other (i.e. 20% telephone, 80 % in person?) Please explain below.
   
 
 
8d) What are your 2 top external supports needed and/or requested by clients? Please explain your answer with a percentage (i.e. 60% mental health and 40% food bank or housing)
   
 
 
Of the 2 top external supports, what percentage of the inquiries were done by a) telephone b) in person c) other (i.e. 35% telephone, 35 % in person and 30% other?) Please explain below.
   
 
 
8e) Are you limited in the number of intakes you can process in a day?
 
Yes
 
No
 
If yes, please explain
 
 
 
 
 
8f) At what point in the intake process do you involve external partners (i.e. access outside supports for your client?)
   
 
 
8g) What is the timing and process by which files are assigned to a lawyer and/or supervised by a lawyer?
   
 
 
If you have any comments regarding question 7 or 8, please add them below:
   
 
 
 
 
 
 
 
 
 
 
 
 
 
9. We are now looking at your technological capacity. What is the state of your clinic's:
Good Adequate Inadequate Not Applicable
Computer equipment
Computer software
Office communications network capacity
Web site and use of online tools
Use of social media
Staff expertise in use of technology
Cross-clinic communication capacity
Access to video conference technology
State of our LAO supplied computer equipment
 
 
 
 
 
Comments on the above statements. Please explain below:
   
 
 
10. We are now looking at your local and regional capacity. Could you please identify which community legal clinics you have service sharing arrangements with (formal and informal), explaining how these arrangements help you to serve your clients? Please explain below.
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
11. Please look at the list of categories below and consider their relevance from the perspective of building regional capacity of the Northern Community Legal Clinic Network? Please rank each item on a scale of 1 to 5, with 1 being "most important" and 5 being "least important":
1 2 3 4 5
Ability to engage in File Sharing
Increased ability to engage in Organized Advocacy (i.e. addressing systematic issues)
Increased ability to engage in Law Reform Work
Increased ability to engage in Legal Education Work
Increased ability to engage in Training activities (i.e. specialty law areas and across relevant sectors)
Increased ability to engage in Community Development (i.e. sharing knowledge and advice)
Increased ability to coordinate work on common projects and issues
Having 1 Northern CLC performing certain administrative functions on behalf of the 11 Northern CLC's (i.e. secretariat functions, benefit functions)
LAO funding of shared "worker" position that would provide employment law, criminal injuries and/or worker's compensation
LAO funding of shared "worker" position that would provide community development services to northern clinics
LAO funding of a shared "worker" position to strengthen the capacity of the clinic system, including but not limited to improved inter-clinic communication
 
 
 
 
 
Please elaborate on any or all of question 11:
   
 
12. Please look at the list of categories below and consider the capacity of your community legal clinic to contribute to the Northern Legal Clinic Network. Please rank each item on a scale of 1 to 5, with 1 being "good capacity" and 5 being "poor capacity:
1 2 3 4 5
Ability to engage in File Sharing
Increased ability to engage in Organized Advocacy (i.e. addressing systematic issues)
Increased ability to engage in Law Reform Work
Increased ability to engage in Legal Education Work
Increased ability to engage in Training activities (i.e. specialty law areas and across relevant sectors)
Increased ability to engage in Community Development (i.e. sharing knowledge and advice)
Increased ability to coordinate work on common projects and issues
 
 
Please elaborate on any or all of the above:
   
 
 
 
 
 
13. In what ways do you anticipate the increase in the financial eligibility ceiling, once fully implemented, will impact the services of your community legal clinic? Please explain below:
   
 
 
14. How does your community legal clinic plan to handle the impacts associated with increasing the eligibility ceiling? Please explain below:
   
 
 
Is there anything else you would like to add? Please add below:
   
 
 
We would like to thank you for your responses.
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