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Exit Survey
 
 
We are only successful as a company if we can sell. This gives us the opportunity to deliver the best service and epoxy flooring experience in the industry. We understand we lost this opportunity with you, and want to know why. Thank you in advance for your time.
 
 
 
Thank you for your time with REDRHINO: The Epoxy Flooring Company. Why did you choose NOT to go with REDRHINO for your flooring needs? Check all that apply.
 
Lack of professionalism
 
Too expensive
 
Not completing the project at this time
 
Went with a competitor
 
Lack of trust in your products
 
Lack of responsiveness from your Account Manager
 
Poor reviews on Yelp
 
Lack of trust in your company
 
Other
 

 
 
 
How satisfied or dissatisfied were you with your Account Manager?
 
Very satisfied
 
Somewhat satisfied
 
Neither satisfied or dissatisfied
 
Somewhat dissatisfied
 
Very dissatisfied
 
 
 
Where could your REDRHINO Account Manager improve? Please check all that apply.
 
Professionalism
 
Responsiveness
 
Follow-up
 
Phone manners
 
Etiquette
 
Knowledge about Epoxy
 
My REDRHINO Account Manager was satisfactory
 
Other
 
 
 
 
Did you participate in a job walk with one of our team members?
 
Yes
 
No
 
 
 
Where can we improve in this process? Check all that apply.
 
Timeliness
 
Knowledge about the job
 
Professionalism
 
Etiquette
 
My job walk was satisfactory
 
Other
 
 
 
 
Would you consider using our services in the future?
 
Yes
 
No
 
 
 
Do you have any other questions, comments, or concerns?
   
 
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