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  1. Surveys
  2. 2013
  3. May
  4. C
  5. Collicutt Energy Services
0%
Exit Survey
 
 
Purpose

The purpose of this very brief survey is to help us serve your needs more effectively. By understanding where we are exceeding your expectations, or need to improve, we can allocate our resources to provide better products/services, knowledgeable staff, and executive management. Our goal is be proactive in monitoring your satisfaction, please help us by providing constructive feedback to incorporate into our strategy.

Instructions
Please select the response that best represents your view. Please select N/A for any questions that you don’t have enough experience to comment on.

 
 
Buying Process
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
Sales staff professionalism
Ability to understand your challenges
Expertise of sales staff
Turnaround time for delivery
 
Products and Services
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
How effectively does our product/service solve your problem?
How would you rate the overall quality of our product or service?
 
 
What features could we add or enhance to improve our products and services:
   
 
Customer Service and Support
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
How effective are we at reacting and solving your issues?
What level of courtesy do you receive from our Customer Service team?
Compared to other suppliers, how would you rank our ability to serve you?
 
Brand Preference
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
How likely are you to refer colleagues to our business?
 
 
Please honestly discuss why you would advocate or dissuade others from working with us: