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2012
March
C
Community Feedback Prototype
Community Feedback Prototype
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Dear Future Depositors, Customers, Employees, Investors, and Communities:
Occupy Wall Street is seeking to establish a new kind of bank that will combine attributes that are not widely available in the current financial system. We envision it to be:
• Democratic – owned and governed by its customers and employees, accountable to staff, customers and local communities.
• Accessible – available and affordable for all, including the traditionally ignored or underserved.
• Transparent – in its practices and products, an example of good conduct and positive contribution.
• Competitive - better and less expensive services afforded by nonprofit motives and fair salary distribution.
• Robust – lending and investment strategies that bolster local economies without exposing the broader economy to systemic risk.
Please complete this survey to help us determine the banks’ focus and prioritize those products and services that you would deem most important to you as we develop our product and service mix and the operational systems we will need to deliver the greatest value to the 99%.
Please tell us something about you so we can get to know our likely customers better:
Gender (Male / Female / Other)
Age:
Location
City:
State:
Country:
Where do you bank currently (check all that apply):
Large Commercial Bank (i.e., Citigroup, BofA, Chase, etc.)
Small Commercial Bank (i.e., Emigrant Bank, Apple, Banco Popular)
Credit Union (i.e. Brooklyn Cooperative Federal Credit Union, People's Alliance, etc.)
Online bank (i.e., Simple, Schwab, etc.)
Brokerage / Investment Bank
No bank / Unbanked
Other
Why do you use the current bank (check all that apply):
Convenience
Services
Locations (national / global)
ATMs
Language
Community Orientation / Commitment
Low Fees
Other
Are you interested in alternatives to your current bank?
Definitely
Maybe
No
If interested in alternatives, which of the following would most likely prompt you to switch banks?? (check all that apply):
A fundamentally different approach to current banking
A similar approach to current banking but done "better" (i.e., fairer, with lower fees / interest rates)
A bank with more community orientation
A bank that provides different services and offerings
A bank that provides services to the unbanked
A bank that has political aims and goals (e.g., funding and promoting healthy food or not funding gun manufacturers)
Other
Are you willing to accept slightly higher costs (i.e., lower savings rates, higher interest rates) in return for a broader offering of services to more people:
Yes
Yes, but just for broader offering of services
Yes, but just for broader offering to more people
Maybe
No
Please indicate whether the following products and services are:
Technology
Essential
Important
Somewhat Important
Of Little Value
Online Banking
Mobile Phone Banking
Electronic transfers in and out, domestic & international
Bill Paying
Business debit card processing via cellphone (ie Dwolla)
Call Center/Customer Service 1-800
Online Peer-to-Peer Lending
Community Outreach
Essential
Important
Somewhat Important
Of Little Value
Continual forums and surveys to access community ideas, needs, wants and resources
Community gatherings sponsored by the bank to introduce new businesses, individual innovations, share skills and ideas
Technology
Essential
Important
Somewhat Important
Of Little Value
Online Banking
Mobile Phone Banking
Electronic transfers in and out, domestic and international
Bill Paying
Business debit card processing via cellphone (ie Dwolla)
Call Center/Customer Service 1-800
Online Peer-to-Peer Lending
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