ConnectNZ SCC | QuestionPro

What was your main reason for contacting Connect Service Co-ordination Centre?

Log a service request

Request a move, add or change

Ask a how to question

Follow up on an existing service request

Product information

How satisfied were you with the Service Co-ordinators ability to understand the unique nature of your problem and answer your questions?

Did you receive a service request job number from the Service Co-ordinator?

Yes

No

How satisfied were you with the Service Co-ordinators product knowledge and professionalism?

How satisfied were you with the Service Co-ordination Centre’s service request follow up and status reports?

Did the Service Co-ordination Centre meet all time and service commitments made to you?

Yes

No

How satisfied were you with the amount of time between logging the job and resolution?

Please complete the following
The service….

Was better than expected

Matched expectations

Was worse than expected

Based on your experience with our Service Contact Centre and Engineering Team, how likely would you be to recommend us to a colleague or to another organization?

What comments or suggestions can you give us that could help us improve the quality of the service we provide to you and your organization?