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  2. 2015
  3. August
  4. C
  5. Creator Survey rework

Creator Survey rework

0%
Exit Survey
 
Overall how satisfied are you with Creator and the services it provides?
 
 
 
Please rate the following Creator services that you have used in the last calendar month.
1 star for areas in need of significant improvement; 5 stars for services that are exceeding all expectations.
Account Management
Project Management
Development - Business As Usual Operations
Development - Quality in new projects
Development & Delivery process
Creative design quality
HTML build quality
Campaign Operations
Reporting, Analysis & Insight
Systems & Operations – i.e. did your systems/automations worked well last month
 
 
 
How likely are you to continue using our services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Did any of our work, or your client team, 'wow' you in the last calendar month?
   
 
 
 
What things would you like to see us doing more of or being better at doing in the coming months?
   
 
 
Please rate your account management team on each of the following:
Never Rarely Occasionally Mostly Always N/A
Does your account management team have the capacity to deal with all of your requirements and ensure the smooth running of your campaigns
Does your account management team maintain a consistent level of good customer service, demonstrating preparedness and attention to detail
Do they add value to the campaign delivery process
Are they open and transparent in working through performance issues and relationship challenges
Do you feel they are aware of your budget and offer good value
Do they have prioritise work appropriately
Are meetings run organised and productive
Do they keep you informed/follow-up queries in a timely manner
Do you feel there is the right level of experience wtthin your account team
Do you feel the team can handle the workload
Are the team easily accessible to you
 
 
How do you feel about our campaign management and creative services
Never Rarely Occasionally Mostly Always N/A
Do the teams work well with you to define and implement standardised processes
Do the teams meet your deadlines and hit milestones
Are your campaigns consistently delivered in a way that adheres to best practice i.e. images off, mobile responsive, snippet...
Do you feel creative work is render checked across browsers for all your campaigns
Are Creator flexible and able to meet your evolving marketing requirements
Are issues identified i.e. spelling, broken links, technical / rendering issues as part of the QA /before your sign off
 
 
If you use our data services or have automated processes, please tell us: 
Never Rarely Occasionally Mostly Always N/A
Are your campaign data processes fast enough
Are your campaign data processes cost effective
Do we provide new services/recommendations in line with your data management and marketing strategy
Are your automated campaigns running in line with your expectations
Are you alerted to any issues as/when the occur
 
 
Please tell us how you'd rate your Project Managers: 
Never Rarely Occasionally Mostly Always N/A
Does your PM deliver projects on time
Are your projects delivered according to the agreed scope
Do they manage your expectations regarding project delivery when there are changes or challenges