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  1. Surveys
  2. 2013
  3. May
  4. C
  5. Critical success factors of business intelligence
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Hello:
I am a last year student of Management Information Systems at Vilnius University, Faculty of Economics. Currently I am conducting a survey which is intended to analyze critical success factors for implementing and using Business Intelligence and analytics systems within enterprises. The results of the survey will be used for my final study project.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. If you have questions at any time about the survey or the procedures, you may contact me by [email protected]

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
* 1. Approximately how many employees are in your organisation?
   
* 2. What is your organisation's primary industry?
   
* 3. What is your job position within organisation?
   
* 4. What is your country of residence?
   
 
 
 
* 4. In your opinion, is your company currently deploying or planning to deploy any business intelligence or analytics tool?
 
Yes, using currently
 
No, not using any BI tool (Skip question no. 8)
 
Planning for the upcoming year (Skip question no. 8)
 
Planning within longer perspective (Skip question no. 8)
 
I do not know (Skip question no. 8)
 
 
 
* 5. What in your opinion are the primary drivers of using business intelligence tools within enterprise (multiple answer available)?
 
Faster, more accurate reporting
 
Improved monitoring of business performance
 
Improving business processes or introducing new business opportunities
 
Improving customer service
 
Improving decision making process
 
Improving the overall performance of business (efficiency and effectiveness)
 
Increasing competitive position
 
Reducing operational costs
 
Risk management
 
In my opinion, business intelligence does not add any value
 
Other (please, specify)
 

 
 
 
* 6. If you are using business intelligence or planning to do so, which of the following BI vendors’ products your organization is using (multiple answers available)?
 
IBM Cognos
 
IBM SPSS
 
Information Builders
 
Microsoft Corporation
 
MicroStrategy
 
Oracle
 
QlickTech
 
SAP Business Objects
 
SAP Business Objects On-Demand
 
SAS
 
Tableau Software
 
Tibco Spotfire
 
There are no such systems used
 
Other (please specify)
 

 
 
7. Which of the following business intelligence and analytics technologies are currently used or planned to use within the two upcoming years?
Currently used Available, but not used Planned to use Neither used, nor planned to I do not know
* “Big data” analysis, especially of unstructured data
* Advanced analytics (that is predictive, statistical analysis and modelling)
* Advanced data visualization (Geospatial representation, interactive graphics, treemaps, heatmaps, etc.)
* Analysis services (OLAP cubes)
* Cloud computing business intelligence
* Data mining
* Data query and reporting
* Data warehouse
* Embedded business intelligence (reports available within organisation’s apps and portals)
* Mobile BI (alerts, reports, visualizations available in mobile devices)
* Social media, social network analysis (customer influencer and behavior analysis)
* Text or web mining
 
 
8. If you answered "Yes, using currently" to question no. 1, please evaluate the statements below:

Disagree Rather disagree Cannot evaluate Rather agree Agree
a) Your current business intelligence solution is real-time, that is right information to the right people at the right time;
b) You could say that the overall success of BI implementation is positive;
c) Your current business intelligence solution fully meets information needs within the organization;
d) You could say that currently used BI solution helps users to make better decisions and turn it into actionable plans;
e) There exists information strategy at our organisation and/or Business Intelligence Competency Center (BICC) is established.
 
 
 
9. What in your opinion are or might be the main barriers preventing from successful BI adoption within organizations?
   
10. What factors do you think are the most critical for successful business intelligence implementation with high ROI (return on investment)?
   
 
 
Critical success factors of business intelligence implementation

11. Please rank from 1 (as not important) to 5 (as highly important) the factors that are influential to successful implementation of business intelligence solution:
1. Not important...... 5. Highly important
1 2 3 4 5 Not applicable
* Change management / Process reengineering
* Clear vision and planning
* Concentration on user’s needs instead of technology
* Dedicated management support and sponsorship
* Establishment of business intelligence competency center BICC
* Information delivery (user interface)
* Integration of enterprise data
* Mutual partnership between Business and IT
* Project management (teamwork to be used extensively)
* Proper development technology
1. Not important...... 5. Highly important
1 2 3 4 5 Not applicable
* Source Data quality issues
* Trust worthy IS staff and consultants
* Understanding of the technology and its capabilities
* Usage of iterative development process and prototyping (Agile BI)
* User involvement and participation
* User training and support
* Well defined business information and its analysis needs within enterprise (expectations)
 
 
 
12. Drag and drop the factors below according to their importance (from 1 to 17) according to their importance for successful BI implementation:
Drag your choices here to rank them