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  5. CrossOver Survey - Final

CrossOver Survey - Final

CrossOver Survey
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Dear customer,

Thank you for choosing Housing Finance as your financial partner.

You are invited to participate in this 20 minute survey on one of our products - the CrossOver Account. We have selected you to participate in this survey to be able to gauge how our CrossOver Account is doing and in the process be able to improve further on it. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Victor Keriri or Quincy Mbugua at +254 20 3262000 or +254 20 317474 or by email to [email protected]

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
* 1. What motivated your to open a Cross-over account at Housing Finance? (Multiple responses allowed)
 
To just save money.
 
To discipline myself to save funds.
 
To save up for short-term purposes such as school fees, purchase furniture etc
 
To save up for long-term purposes such as purchase a property
 
To save up for an emergency such as medical expenses, unexpected expenses
 
To get a loan from HF
 
To earn high interest rate
 
To manage my finances better.
 
To set aside money for construction of a property
 
I found the crossover advert compelling
 
I met a HF staff who recommended the account to me.
 
I felt that Housing Finance was a stable bank therefore my money was secure
 
I felt I needed to save money for my kids to start out life better than I did.
 
I belong to a group and we agreed to open the account
 
Other
 

 
 
 
* 2. What are some of the challenges you have experienced with the Crossover Account? (Multiple responses allowed)
 
I have no idea what benefits the account offers
 
The advertisement was misleading; what was promised was not delivered
 
I have never found anyone at Housing Finance to explain the benefits of the account
 
I cannot withdraw funds through the ATM or mobile banking
 
No, I have other issues about HF (We have made provision for your comments if you have other issues)
 
I have had no issues at all
 
Other
 

 
 
 
We want to unpack for you six benefits of the CrossOver Account. We would appreciate your comments on each of the benefits outlined
 
 
 
* 3. CrossOver Account offers attractive tiered interest rates of up to 6.5% per year depending on the balances in your account. Currently, if you save between Kshs 2.5 - 5.0M you get the maximum interest rate of 6.5%. The lowest interest rate is 1.5% per year for balances between Kshs 5,000 to 50,000. (Kindly comment below on this benefit)
   
 
 
 
* 4. With the CrossOver Account, you accumulate points as you save which are redeemable for various items depending on your savings. 1 point is equivalent to Kshs 1,000 and you start earning once your balance reaches Kshs 5,000. (Kindly comment below on this benefit)
   
 
 
 
* 5. CrossOver Account holders enjoy easier pre-qualification when they apply for a mortgage. Your regular savings gives us an indication of what you can pay for a mortgage hence making it easier to qualify you for a mortgage. (Kindly comment below on this benefit)
   
 
 
 
* 6. CrossOver Account holders have access to 100% financing when they apply for mortgage. This will made possible if you allow us to hold your savings for a period of, say, 3 years. We can then advance the seller the whole purchase price of the house. (Kindly comment below on this benefit)
   
 
 
 
* 7. You get up to 2% discount on the prevailing interest for your mortgage facility. For illustration purposes only, if you have saved Kshs 1,000,000 and you borrow a mortgage Kshs 1,000,000, we offer you the maximum interest discount of 2%. If you save Kshs 500,000 and you borrow Kshs 1,000,000 we offer you an interest discount of 1%. In other words the interest discount depends on your savings in the CrossOver Account; The higher the interest rate the more discount you get. (Kindly comment below on this benefit)
   
 
 
 
* 8. You get up to 25% discount on commitment fees. Currently, the commitment fee is at 1% hence if you apply the discount it comes to 0.75%. Please note that this discount is applicable for those who have saved Kshs 500,000. (Kindly comment below on this benefit)
   
 
 
9. Based on the benefits we have expounded above, how many 'stars' would you give each benefit?
* Attractive tiered interest rates with highs of up to 6.5% per year
* No monthly ledger fees
* Easy prequalification when applying for a mortgage loan
* Access to 100% mortgage facility.
* Up to 25% discount on commitment fees.
* Up to 2% discount on interest rate
* Redemption of points through fabulous branded items and household appliances.
 
 
 
We would like to get some more information about you.
 
 
 
10. What is your date of birth?
 
 
11. This is optional but we would appreciate you can fill it out for us
First Name : 
Last Name : 
Phone Number : 
Email Address : 
 
 
 
* 12. Gender
 
Male
 
Female
 
 
 
* 13. Country of residence
 
 
 
14. Which county do you reside in?
 
Baringo.
 
Bomet.
 
Bung'oma.
 
Busia.
 
Elgeyo/Marakwet.
 
Embu.
 
Garissa.
 
Homa Bay.
 
Isiolo.
 
Kajiado.
 
Kakamega.
 
Kericho.
 
Kiambu.
 
Kilifi.
 
Kirinyaga.
 
Kisii.
 
Kisumu.
 
Kitui.
 
Kwale.
 
Laikipia.
 
Lamu.
 
Machakos.
 
Makueni.
 
Mandera.
 
Marsabit.
 
Meru.
 
Migori.
 
Mombasa.
 
Murang'a.
 
Nairobi City
 
Nakuru.
 
Nandi.
 
Narok.
 
Nyamira.
 
Nyandarua.
 
Nyeri.
 
Samburu.
 
Siaya.
 
Taita Taveta.
 
Tana River.
 
Tharaka Nithi.
 
Trans Nzoia.
 
Turkana.
 
Uasin Gishu.
 
Vihiga.
 
Wajir.
 
West Pokot.
 
 
 
* 15. Marital status
 
Married
 
Single
 
Divorced
 
Separated
 
Widow
 
Widower
 
Other
 
 
 
 
* 16. Employment status
 
Employed
 
Self-employed (including those in business)
 
Not employed
 
 
 
17. Any comments or suggestions on any other issues?