Cust Profile Validation v2

Customer Profile Validation Process - Business Process Measurement Sheet

In Support of the Product Decommission Program

Purpose of this tracker:
Measure the performance of the data collection/verification business process to track how long it takes the process to collect and verify customer profiles.

Why this is important:
Tracking process capability allows us to baseline and improve its performance, to ultimately reduce the amount of time it takes to collect and verify customer profiles.

How this will be used:
We will track process performance on a periodic basis. First to baseline the process, and subsequently to measure improvements in process lead time and data accuracy.

If you have any questions or concerns about this effort please email [email protected].

Thank you for your assistance in this effort!

Please enter your name

Length of time in current role at Verizon Enterprise Solutions.

There are four high level steps identified within the Customer Profile Validation Process.

From the drop down below, please select the process step associated with your activity.

Customer NASP / GUDUNS ID

Receive Date/Time: The date/time that you initially received the customer to work on.

Month	Day	Year

Start Date/Time: The date/time that you initiated work for the customer.

Month	Day	Year

Completion Date/Time: The date and time that you completed the work for the customer.

Month	Day	Year

If there are defects present in the data please specify by selecting all that apply.

Defects are defined as missing, incorrect, or invalid data values in any combination of the following elements.

NASP ID

NASPGUD

NASPGUDName

MasterSegment

PurCat

PurAnyProd

PurOneProd

PurPip

CirCnt

Product

Expiration Date

Term

Notice Address