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HELP US GET (EVEN) BETTER!
In order to improve our customer care service, we are evaluating the areas where we are good and also the ones where we have room for improvement among our support engineers.
We'd appreciate it if you could spare a few minutes to answer the following questions.
Your answers are anonymous, so please be honest so we get a realistic picture of the situation!
Rate varies from Very unsatisfied to Very satisfied. If you have no opinion, please leave it blank.
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| How satisfied are you with the service attitude of the technical support?
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| How satisfied are you with the behavior of the technical support? Are they trying to help you?
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| How satisfied are you with the technical competency of support personnel?
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| How satisfied are you with the quality of the case analysis?
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| How satisfied are you with the speed of handling of your request and its follow up?
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| How satisfied are you with the communication in terms of comprehension and clarity?
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