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Surveys
2013
April
C
Customer Perception
Customer Perception
0%
Exit Survey
Dear Sir or Madame,
Thank you for taking the time to fill out this small questionnaire regarding the customers perception of the services provided in the business intelligence industry. The goal of this questionnaire is to provide the author of this questionnaire insight in who customers of business intelligence firms, such as ValueMetrics, perceive the market, the companies and the provided services.
The collected data will be used in the graduation thesis of the author. All collected data will be regarded as classified information and will not be shared with other companies besides the thesis provider, ValueMetrics and the author’s university, Avans University of Applied Sciences Breda.
On behalf of ValueMetrics and myself, Mark Kurvers, I would like thank you for your time and effort which you will take to fill in this survey.
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When was the last time your company used a business intelligence service(s) or software to improve performances, such as lead time, data flow or reduce costs?
At this moment
Less than half year ago
Between half a year and a year ago
Between a year and two years ago
More than 2 years ago
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What kind of business intelligence service(s) or software has your company acquired to improve performance? (Multiple answers possible)
Enterprise Resource Planner (SAP, ORACLE, MICROSOFT, etc)
Other software solution (BOARD, JReport, IBM Cognos, etc)
ERP expert/professional
Business intelligence service providers (CapGemini, Barloworld, ValueMetrics, etc)
Other
How satisfied is your company with the results which these services or software provided in regard to the following:
Very Unsatisfied
Unsatisfied
Neutral/Unknown
Satisfied
Very Satisfied
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Price
*
Time required to implement
*
Ease of understanding changes
*
Ease of working with the solution/improvements
*
Performance increase
*
Overall results
How do you rank ValueMetrics against the rest of the business intelligence market in terms of:
Very low
Low
Average
High
Very High
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Price
*
Knowledgeable
*
Solution-aimed
*
Service/Solution provided
*
Overall quality of the service
ValueMetrics strives to provide its clients with the best possible services and solutions available. This is why it has create a new partnership with an innovative business intelligence software developer called River Logic. River Logic provides has provided ValueMetrics with a software tool called Enterprise Optimizer which is able to, amongst other features:
- Select the best possible solution from thousands of possibilities within seconds for any provided case.
- Implement constraints, such as min/max stock levels, in to the solution.
- Pose what-if statement. E.g. what is the influence on the net profits if we were to produce 1 more item of product A?
In addition these features, River Logic predicts ValueMetrics will be able to achieve the following for its clients if it were to use the Enterprise Optimizer software:
- Increase in net profits by 1-5%
- Reduction in non-raw material cost of goods sold by 2-5%
- Improved working capital by as much as 40%
- Quick return on investment due to quick deployment (deployment between 6-9 months)
The next few questions will be in regard to the EO software and the improved service ValueMetrics is willing to provide with it.
A link for more information regarding Enterprise Optimizer and River Logic will be provided at the end of this survey.
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Would you be interested in the improved service in conjunction with Enterprise Optimizer, which ValueMetrics is currently developing?
Yes
No
How do you perceive this improved service of ValueMetrics from what you have just read against the other services provided on the business intelligence market in regard of:
Much less
Less
Equal
More
Much more
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Innovation
*
Added value
*
Likelihood of purchase
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Overall perception
Finally, some question regarding your company. These questions will be used to group the given answers.
How many employees does your company have?
< 10
10 - 25
25 - 100
100 - 250
250 - 500
500+
What is your company's yearly turnover in USD?
< 500,000
500,000 - 1 million
1 million - 2 million
2 million - 5 million
5 million - 10 million
10 million - 25 million
25 million - 50 million
50 million - 100 million
100+ million
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