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Surveys
2011
March
C
Customer Satisfaction
Customer Satisfaction
178th Medical Group
0%
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1. How long after your scheduled appointment time did you wait to be seen?
0-5 Minutes
5-10 Minutes
10-15 Minutes
15-20 Minutes
Greater than 20 Minutes
*
2. Did you visit Medical, Dental or both?
Medical (skip to question #4)
Dental (skip to question #3)
Both (continue)
3. HOLD FOR DENTAL QUESTION
Weekly
Monthly
Quarterly
Annually
4. Did you have a FLY/Non-FLY/Firefighter physical completed on this visit?
FLY
Non-FLY
Firefighter
Did Not Visit (skip to question #9)
5. What was your total length of time spent in the clinic to complete your physical?
6. How would you rate your level of satisfaction with the Provider?
Poor
Below Average
Average
Good
Excellent
Did Not Visit
7. How would you rate your level of satisfaction with the Medical Technician?
Poor
Below Average
Average
Good
Excellent
Did Not Visit
*
8. How would your rate the level of professionalism of the clinic staff?
Poor
Below Average
Average
Good
Excellent
9. Do you have any comments, suggestions or concerns?
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