Customer Satisfaction

OTAL LLC - Customer Satisfaction Survey

Customer satisfaction is the most important aspect of our business at OTAL. We would truly appreciate that you take a few minutes to give us your feedback on your experience in dealing with us.

OTAL Services and Comunications

Frequency of contacts from OTAL

Response time to my requests by OTAL representatives

OTAL offers adequately reflect my requirements

OTAL offers are delivered in a timely manner

OTAL offers are really easy to understand

Products and Pricing

OTAL range of products

OTAL products quality Vs competition

Product Uniqueness

OTAL pricing contains no hidden costs

OTAL pricing structure is comprehensive

OTAL pricing is competitive

Deliveries

Convenience of Delivery

OTAL always delivers precisely as scheduled

OTAL provides clarifications on results when necessary

After Sales Services

OTAL provides quick response to the complaints filed

OTAL identifies and rectifies the genuine problem raised by customer

OTAL ensure the corrective action have taken place and are effective

OTAL explains and informs me about the root cause and how to avoid a similar incident in the future

OTAL After Sales Service Vs Competitors

What I like best about OTAL products and services:

What OTAL should do to make me a more satisfied customer:

Would I recommend OTAL to colleagues or contacts within my industry?

YES

Thank you so much for filling out our customer satisfaction questionnaire. We take your feedback seriously and will be using it to improve our services.