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  1. Surveys
  2. 2014
  3. October
  4. C
  5. Customer Satisfaction
0%
Exit Survey »
 
 
As the President of Medical Solutions Group Incorporated, I want to thank you for giving us the opportunity to serve you.  Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. It is very important for us to learn your opinions. Your survey responses will be strictly confidential, coded and the data will be reported only in the aggregate. Please start with the survey now by clicking on the continue button below. 

Sincerely,

William Gutekunst
President
Medical Solutions Group Inc.
www.medsolutionsgroup.com
 
 
 
In thinking about your most recent experience with Medical Solutions Group Inc., was the overall quality of service you received:
 
Very Poor
 
Somewhat Unsatisfactory
 
Average
 
Very satisfactory
 
Superior
 
 
If you indicated that the overall quality of service was unsatisfactory, would you please describe what happened?
   
 
 
Customer Service

The following questions pertain to the customer service representative you spoke with most recently.  Please indicate whether you agree or disagree with the following statements:
Strongly Agree Agree Neutral Disagree Strongly Disagree
The Customer Service representative was very courteous
The customer service representative handles my call quickly
The customer service representative was very knowledgeable
 
 
Are there any other comments about the customer service representative you would like to add?
   
 
 
The Process

The following questions pertain to the process by which your most recent service call was handled.  Please indicate whether you agree or disagree with the following statements:
Strongly Agree Agree Neutral Disagree Strongly Disagree
My service request was handled within a timely manner
My phone call was quickly transferred to the person who could best process my service request
The automated phone system directed and connected me to the appropriate person
 
 
Clinical Services

The following questions pertain to only the clinical services provided by a company respiratory tech or therapist. Please indicate whether you agree or disagree with the following statements:
Strongly Agree Agree Neutral Disagree Strongly Disagree
The Respiratory Technician and/or Therapist handles him/herself in professional manner when communicating with facility staff
The Respiratory Technician and/or Therapist interacts with the patient in a polite and caring manner
The Respiratory Technician and/or Therapist in knowledgeable of the services he/she is providing to the facility and/or patient
 
 
Are there any other comments about the clinical service provided that you would like to add?
   
 
 
 
Considering the total package offered, including customer service, clinical service, products provided and cost; how satisfied are you with Medical Solutions Group Inc.?
 
Very Satisfied
 
Somewhat Satisfied
 
Neutral
 
Somewhat Dissatisfied
 
Very Dissatisfied
 
Thank you for your feedback.  We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
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