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Surveys
2017
February
C
Customer satisfaction survey
Customer satisfaction survey
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How long have you been purchasing our products?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
Rate us on the below criteria out of 10
2
4
8
10
*
{Quality}
*
{Price of capsules}
*
Brand}
*
{Value}
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
*
Delivery
*
Machine performance
*
Packing
*
Lot Size
*
Rush Hour order
*
After Sales service-complaint handling
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
*
How do we rate in comparison to other companies that offer the same products?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
How likely are you to continue using our products?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Do you have any suggestions for improvement?
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