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  1. Surveys
  2. 2011
  3. September
  4. C
  5. Customer Satisfaction Survey
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Dear Valued Customer,

As the marketing director of Bargainz Central Ltd, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. On completion of this survey, a free gift will be sent to you within the next 21 working days. We hope you will accept this as a token of our good will.

Kind Regards,

Toju Ofuya

Marketing Director
Bargainz Central Ltd
 
 
 
 
1. In thinking about your most recent experience with Bargainz Central Ltd, was the quality of customer service you received:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
2. In terms of the features and benefits of the handbag purchased. How satisfied are you with the product?
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
3. Compared to our competitors, is our product quality better, worse, or about the same?
 
Much better
 
Somewhat better
 
Slightly better
 
About the same
 
Slightly worse
 
Somewhat worse
 
Much worse
 
 
 
4. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?
 
Much more reasonable
 
Somewhat more reasonable
 
Slightly more reasonable
 
About as reasonable
 
Slightly less reasonable
 
Somewhat less reasonable
 
Much less reasonable
 
 
 
5. How well did the customer service representatives at our company respond to your queries?
 
Extremely well
 
Very well
 
Moderately well
 
Slightly well
 
Not at all well
 
 
 
6. What areas of improvement would you suggest?
 
Products Selection
 
Customer Services
 
Response time to Queries
 
Competitiveness
 
Quality
 
 
 
7. How easy and intuitive is it to navigate through Bargainz Central website?
 
Very Easy
 
Easy
 
Neither Easy nor Difficult
 
Difficult
 
Very Difficult
 
 
 
8. How likely are you to recommend our company to people you know?
 
Extremely likely
 
Very likely
 
Moderately likely
 
Slightly likely
 
Not at all likely
 
 
 
9. How likely are you to return to make future purchases?
 
Extremely likely
 
Very likely
 
Moderately likely
 
Slightly likely
 
Not at all likely
 
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