This free survey is powered by
Create a Survey
Surveys
2015
April
C
CUSTOMER SATISFACTION SURVEY
CUSTOMER SATISFACTION SURVEY
MediSCAN Laboratories Sdn Bhd - Customer Satisfaction Survey
0%
Exit Survey
All Valued Customers,
Mediscan Laboratories Sdn Bhd strives to provide our clients with high quality of service which is reliable, accurate, timely and meeting the needs of the users. As a MS ISO 15189 accrediated laboratory, we are constantly seeking to improve our services. In line with that, kindly find attached a Customer Satisfaction Survey 2015 form. Your feedback and comments are highly appreciated and will aid us in our Quality Improvement Plan. We wish to thank you in advance for taking the time to complete this survey and return it by 31st May 2015. The completed forms can be left with your frontline staffs and our despatch will pick it up from them. If you have any queries regarding this survey, please contact me(Laboratory Director- Ng See Kiat) at 80763213 or email to
[email protected]
How would you rate your level of satisfaction with our laboratories customer service
Very Unsatisfied - need considerable improvement
Unsatisfied - need some improvement
Satisfied - need minor inprovement
Very Satisfied - good, no improvement needed
Phone Ettiqute
Handling of enquiries
Handling of complaints
How would you rate your interactions with our laboratory staffs
Completely unsatisfied - unfriendly and unhelpful
Somewhat unsatisfied - often abrupt and appear unconcerned
Somewhat satisfied - mostly friendly and helpful
Completely satisfied - friendly and helpful always, tend to go the extra mile
Do you receive adequate feedback when there is a problem with a specimen
Yes
No
Other
How would you rate our turnaround time(TAT) on both urgent and routine samples
Completely unsatisfied - always exceeds time frame
Somewhat unsatisfied - sometimes exceeds time frame
Somewhat satisfied - mostly within time frame
Completely satisfied - always within time frame
How would you rate the service of our despatch system(sample pickup, delivery of results and supplies)
Completely unsatisfied - needs considerable improvement
Somewhat unsatisfied - needs moderate improvement
Somewhat satisfied - needs minor improvement
Completely satisfied - good, no improvement needed
Do you find the reporting format complete and easily comprehensible
Yes
No
Are our prices competitive
Yes
No
Would you recommend Mediscan Laboratories to other clinicians
Yes
Maybe
No
Other
Comments/Suggestions:
Loading...
close
Loading...
Close
qpweb2.questionpro.net
Loading...
