Customer Satisfaction Survey

Resourcing

Is the skill set and capability of the resources at PABS deployed for your account satisfactory, considering the nature of work?

Responsiveness

Are you satisfied with the PABS's responsiveness to your needs or requests ?

Domain expertise

How would you rate the overall delivery vis-à-vis the agreed service levels?

Service delivery

How would you rate the overall delivery vis-à-vis the agreed service levels?

How would you rate our efforts in ensuring timely processing of the requested transactions?

Are you satisfied with the accuracy levels achieved by PABS?

How would you rate the PABS team on courtesy/co-operation/customer service?

Operations and relationship management

How pro-active is the PABS team in identifying or foreseeing issues that might impact you?

How timely have PABS responses been to issues encountered?

Has the PABS team displayed sense of ownership in achieving deadlines and meeting targets?

"What do you like about our services and how we can add value to your business?Please give as many examples as you can."

What do you dislike about our services? Please give as many examples as you can.

What would we need to do to satisfy your requirements even more?

Would you be prepared to recommend PABS to others ?

Would you be prepared to provide a statement for use in our literature?

Would you mind a follow up call from Jim to discuss your concerns?

Please have Jim call

No need for Jim to call