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  1. Surveys
  2. 2017
  3. February
  4. C
  5. Customer Satisfaction Survey: Settlement
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Exit Survey
 
 
Dear valued customer,

Thank you for taking the time to fill up our Customer Satisfaction Survey on the Settlement process.

It will take approximately 5 minutes to complete the questionnaire.

We treasure your feedback which will help us improve our services to a higher standard to serve our customers better in the future. Your survey responses will be strictly confidential.

Thank you very much for your time and support. Please start with the survey now by clicking on the Next button below.
 
 
Lumen staff were able to explain the following to me clearly:
Strongly disagreeStrongly agree
1 2 3 4 5 6 7 8 9 10
* 1. The terms of contract.
* 2. The Settlement process.
* 3. The FIRB application process.
* 4. The overall Settlement process.
 
 
Please describe your experience during the Settlement process:-
Strongly disagreeStrongly agree
1 2 3 4 5 6 7 8 9 10
* 1. The deposit payment instructions were clear.
* 2. I understood my responsibilities (e.g payments) at Settlement.
* 3. There were no last-minute surprises at Settlement.
* 4. Lumen staff were helpful in guiding me throughout the Settlement process.
* 5. Lumen staff were prompt in addressing my concerns and questions.
* 6. Lumen staff were able to adequately address my concerns and questions.
 
 
How would you rate your overall experience with the Settlement process?
Extremely dissatisfiedExtremely satisfied
1 2 3 4 5 6 7 8 9 10
* Overall experience
 
 
How likely would you recommend Lumen Properties to your family and friends based on your experience with the Settlement process?
Highly unlikelyHighly likely
1 2 3 4 5 6 7 8 9 10
* Recommendation
 
 
 
What are the two things we can do to improve your experience with us?