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  1. Surveys
  2. 2011
  3. July
  4. C
  5. Customer Satisfaction with Technical Support
0%
Exit Survey »
 
 
1. Overall, please rate your satisfaction with Customer Service.*
 
5 - Very satisfied
 
4 - Somewhat satisfied
 
3 - Neither satisfied nor dissatisfied
 
2 - Somewhat dissatisfied
 
1 - Very dissatisfied
 
 
 
2. How did you contact the representative?*
 
In Person
 
Telephone
 
Email
 
Other (Please Specify)
 
Other
 
 
 
 
3. About how long did you have to wait before speaking to a customer representative?*
 
I was taken care of immediately
 
Within 3 minutes
 
At least 3 minutes but less than 5 minutes
 
At least 5 minutes but less than 10 minutes
 
10 minutes or more
 
 
4. Please rate your level of agreement with the following statements.*
5 - Strongly agree 4 - Agree 3 - Neutral 2 - Disagree 1 - Strongly disagree
The Customer Representative was knowledgeable
The Customer Representative was patient
The Customer Representative was enthusiastic
The Customer Representative listened carefully
The Customer Representative was friendly
The Customer Representative was responsive
The Customer Representative was courteous
 
 
5. Based upon your overall experience, please rate your satisfaction with Customer Service in the following areas:*
5 - Very satisfied 4 - Somewhat satisfied 3 - Neither satisfied nor dissatisfied 2 - Somewhat dissatisfied 1 - Very dissatisfied
Issue resolution
Quality of advice
Promptness of answering phone
Overall quality of issue handling
Professionalism of Representative
Helpfulness of Representative
Ease of contacting Customer Service
Promptness of email response
 
 
 
6. Do you have any additional comments about your experience or suggestions on how we can improve?
   
 
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