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  1. Surveys
  2. 2011
  3. November
  4. C
  5. Customer Satsifaction Survey
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How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
Professionalism
Purchase experience
Quality of products
Understanding customers' needs
 
 
How do we rate in comparison to other companies that offer the same products?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
The Michael Hill Jeweller Customer Satisfaction Index is a measure of your overall experience. On a scale of 1 to 10, 1 being highly unsatisfied, and 10 being highly satisfied, please indicate your experience.
1 2 3 4 5 6 7 8 9 10
Overall Experience
 
 
 
What is it that makes us unique from our competitors?
   
 
 
 
Would you recommend us to friends, or colleagues or relatives?
 
Yes
 
No
 
 
 
When you hear of Michael Hill Jeweller, what main idea comes to mind?
   
 
 
 
Suggestions and further comments on your Michael Hill Experience?
   
 
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