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  1. Surveys
  2. 2012
  3. December
  4. C
  5. Customer Service Followup Survey
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Hello:
You are invited to participate in our survey on the efficacy of our customer service. In this survey, everyone who has contacted our customer service department will be asked to complete a survey that asks questions about the quality of the service they received. It will take approximately 10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Gildor Inglorion at 555-7578 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

[email protected]
 
 
 
What was the nature of the problem about which you contacted customer support?
 
Trouble locating desired product(s)
 
Trouble completing checkout
 
Trouble with purchased item(s)
 
Other
 
 
 
 
Was the problem experienced during your first interaction with the site?
 
Yes
 
No
 
 
 
Was the customer service representative helpful in resolving the issue?
 
Yes
 
No
 
Not applicable
 
 
 
How would you rate the speed at which customer service helped you?
 
Very slow
 
Slow
 
Fast
 
Very fast
 
 
 
How satisfied were you with the service?
 
Very dissatisfied
 
Somewhat dissatisfied
 
Somewhat satisfied
 
Very satisfied
 
 
 
Considering your experience with our site and customer service, how likely would you be to use our site again?
 
Very unlikely
 
Unlikely
 
Likely
 
Very likely
 
 
 
Is there anything else you would like to say about your experience with customer support or our website?
   
 
 
 
If applicable is there anything you would like to tell the customer service representative who helped you?
   
 
Thank you for your participation. We greatly appreciate your feedback.
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