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  1. Surveys
  2. 2009
  3. December
  4. C
  5. Customer Service Operation Analysis Team Survey
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In an effort to continually improve upon our Mission of being a valued and proactive business partner within Customer Service, we would appreciate you taking a few moments to fill out the following survey for the Customer Service Operations Analysis Team.

Thank you in advance for your assistance.
 
 
 
1. Have you had an opportunity to work with the Customer Service Operations Analysis Team?
(Steven Kingsley, Robert Alleger, Sandy Horne, Mark Cornell, or Ryen Sherwood)
 
Yes
 
No
 
 
Past Experience
 
 
When Customer Service Operations Analysis has been involved in the past, their reports and recommendations was applicable, relevent, and provided value.
Strongly Disagree Disagree Undecided Agree Strongly Agree
 
 
When I received information or recommendations from Customer Service Operations Analysis, I find it to be accurate and insightful.
Strongly Disagree Disagree Undecided Agree Strongly Agree
 
 
Awareness
 
 
I understand the role of Operations Analysis within the Customer Service Organization.
Strongly Disagree Disagree Undecided Agree Strongly Agree
 
 
I know how to reach out to Customer Service Operations Analysis for assistance.
Strongly Disagree Disagree Undecided Agree Strongly Agree
 
 
Please select the types of activities and analysis Customer Service Operations Analysis provides you.
 
Member Experience Reporting (Verint)
 
Attendance Reporting (Aspect\WFM)
 
Oregon Customer Contact Reporting (MITS)
 
Idaho Customer Contact Reporting (ID Facets)
 
Utah Customer Contact Reporting (UT Mainframe)
 
CP-SS Customer Contact Reporting (CP-SS Facets)
 
Customer Satisfaction Reporting (MSI Survey)
 
Customer Satisfaction Reporting (Post-Call Survey)
 
Customer Self Service Utilization (ROSP)
 
Customer Self Service Utilization (Provider IVR)
 
Special Projects or Pilots
 
Performance Metrics for Reps, Sups, Mgrs (Scorecards)
 
Resource Desk Reporting (Currently Boeing only)
 
Telecom Metrics (Aspect)
 
MTM Audit Data Collection and Reporting
 
BOE InfoView Navigation and Utilization Assistance
 
Employee Survey Reporting
 
Adhoc Survey Setup and Reporting

 
 
How could Customer Service Operations Analysis provide more value to your team needs?
   
 
 
What suggestions would you make to help Customer Service Operations Analysis be a more effective contributor and valued team member?
   
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