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  5. Customer Service Satisfaction Survey 2015 - VA

Customer Service Satisfaction Survey 2015 - VA

Lighthouse for the Blind - St. Louis Customer Service Satisfaction Survey 2015
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Good Afternoon,

On behalf of Lighthouse for the Blind, I want to thank you for giving us the opportunity to serve your VA hospital. In order to better meet your needs as a Lighthouse customer, please take the time to answer a few short questions about your experiences placing an order with our organization and the quality of customer service you received. We greatly appreciate your business and want to ensure we meet or exceed your expectations. The results of this survey will not only help us improve upon our customer service, but will also help us maintain the strict standards set forth by our ISO certifications.

This survey will take five minutes or less to fill out. Please be assured that your responses will be kept confidential.

Thank you,

Brittney Smithers
Marketing Manager
Lighthouse for the Blind - St. Louis
 
 
 
1. Remembering your most recent experience with the Lighthouse for the Blind - St. Louis, what was the quality of the customer service you received?
 
Superior
 
Satisfactory
 
Average
 
Unsatisfactory
 
Poor
 
 
 
2. If you answered unsatisfactory or poor in the previous question, please indicate what the issue(s) were.
   
 
 
3. Please specify your satisfaction with the customer service representative you spoke with regarding the following:

Very Satisfied
Satisfied
Neutral
Not Satisfied
N/A
Response time to your inquiry
Product knowledge
Understanding of your needs
Ability to resolve a problem
Professionalism
 
 
 
4. For the previous question, you may enter any comment below on the service provided to you.
   
 
 
 
5. Is there anything you would like to suggest in order for Lighthouse for the Blind - St. Louis to serve you better?
   
 
Thank you for your support of our mission.
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