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  1. Surveys
  2. 2017
  3. February
  4. C
  5. CX
0%
Exit Survey
 
 

Thanks for taking part in this survey about: 

  • Watercare's Customer Experience  
  • Learning & Development at Watercare 

It will help us to understand everyone's perceptions and will give you an opportunity to share your ideas for improvement.

The survey should take around 10-15 minutes.

Please be honest in your responses. All your responses are confidential and will not be linked back to you personally in any way.

We will share the overall findings with you once analysis is completed.
 
 
 
Business Area
Why are we asking this?
Each business area interacts with customers in different ways, and has different training needs. 
 
 
 
Which of the following business areas do you work in?
 
Connection Services
 
Billing Services
 
Faults Services
 
Payment Services
 
Customer Innovations
 
Development & Commercial
 
Other
 
 
 
How we think our customers perceive Watercare
Why are we asking this?
To understand how well we know our customers. 
 
 
How much do you agree with the following statements?
Disagree strongly Disagree Disagree slightly Agree slightly Agree Agree strongly Don't know / N/A
Customers receive a consistent level of service from all Watercare business areas
Customers can rely on Watercare to meet their needs quickly and efficiently
Watercare has a great reputation among its customers
 
 
 
Communication to staff
Why are we asking this?
To understand if staff need more clarification or support 
 
 
How much do you agree with the following statements?
Disagree strongly Disagree Disagree slightly Agree slightly Agree Agree strongly Don't know / N/A
Watercare clearly explains to staff why improving the customer experience is important
Watercare sets clear expectations about the kind of experience customers should receive
Watercare's business processes are designed around the ideal customer experience
 
 
 
Customer Feedback
Why are we asking this?
To understand if staff need more support and to deem the current value of VoC
 
 
 
Customer Feedback
Why are we asking this?
To understand if staff need more support and to deem the current value of VoC
 
 
How much do you agree with the following statements?
Disagree strongly Disagree Disagree slightly Agree slightly Agree Agree strongly Don't know / N/A
I understand how the Voice of the Customer (VoC) feedback programme works
Collecting customer feedback through Voice of the Customer (VoC) has led to real improvements from the customer point of view